Steve Hopkins Honda Auto Repair Service

Ed is a wonderful service advisor and the main reason I continue to have my car serviced at Hopkins Honda

Friendly and fast service!

In my opinion Leon was very professional. He provide excellent service Steve Hopkins service I would highly recommend.

I always try to make my service appts with Ed (this Pilot and my last Pilot). I trust him.

Thank you Joel for you’re excellent customer service and the whole crew as well at Steve Hopkins Honda for taking care of my car. This is the reason why I came back to buy my second car in these dealership. Good job guys.

Excellent Customer Service

Great service. Thank you!!

Ed and his team did a great job. Thank you all!!!!

Absolutely professional and nice.

Ed is outstanding in his knowledge of the issues with the vehicles and the best way to resolve these issues. Good man.

I will bring more services to Honda in Fairfield good job Good people Thank you!

Leon is the best.

He was very professional and efficient.

Ed has awesome customer service and a trustworthy service advisor.

Thank you so much Joshua Bateman and Fairfield Honda you guys are the BEST!! ????????????

They work the job done quickly as possible.

Lassa is one of my favorite service managers at Steve Hopkins Honda. I trust his advice on service and maintenance issues.

Brought my vehicle in for water pump and timing belt replacement on Saturday at 810 am. Also, requested to inspect the metal rubbing sound coming from the front right side of the car. Sometime in the afternoon, I got a call from the advisor informing me that an oil gasket also needs to be replaced and that this is the best time to do it. It added another $700+ on the repair cost. He stated that the vehicle will not be ready until Tuesday afternoon and also mentioned that the mechanic could not replicate the sound I requested to have inspected. So come Tuesday morning, I texted him to inquire about the status of my vehicle but did not received a response so finally decided to call around 1 in the afternoon and was told by one of he advisor that he is off that day and the vehicle was not ready. I did not plan to have vehicle out until Wednesday, so I requested a loaner which was provided by Gregg. Wednesday morning, I received a text stating that he will provide me with an update later on that morning. Morning had pass with no update but did not get another text until 1:40 in the afternoon informing me that my car is ready. A total of four working days in the shop. So finally got my car back around 3:30 and as soon as I drove out of the parking lot, I hear the sound that they stated they could not replicate. Makes me really wonder if I really received the service I payed for. Maybe not everyone received this kind of service but I am definitely not coming to this place.

Ed takes very good care of our cars. We are very satisfied that he is at Honda in Fairfield.

The staff and Ed were very nice, told you what they were doing, and offered me a coupon for $10.00 off my service. I appreciate this and all Ed's help.