Mr. Olsen ensured that our car was done on time. This is our first time taking our car here. He called us to give updates on what was causing the noise in our car. His leadership (we just saw his title from the business card provided after leaving the shop) provided us with great satisfaction while going on a human level and feeling the things we’re going through. He really shows his dedication as a leader!
11/21/2019
Rebecca B. VERIFIED CUSTOMER
I was 20 minutes late picking up my daughter after specifically explaining I needed to be picked Bach up and leave the dealership no later than 11:30 so I could get my daughter from school in Napa. I had a 9:45am appointment. Before I even left via shuttle to my home I was assured that they would Lyft me out from my house and get me back. I never received a call and no one came for me. After about 15 minutes of multiple calls and be juggled between several people and only after I asked did they send a Lyft driver. It took him more than double the time I was told. All of this disorganization led me to be late to get my daughter. If you say you will do something people expect you to do what you say you will do. I doubt I will be back to this location for future service. From the time I arrived to the time I frantically got back for my car I was not impressed.
11/21/2019
Julius D. VERIFIED CUSTOMER
Ed, thank you for always greeting us with a smile. Bring our family van to you at Hopkins Honda is always a pleasure. We appreciate the shuttle service that is provided and the driver I had is quite pleasant! Thank you everyone for all that you do. Regards, Arlene and Julius D
11/21/2019
Steven B. VERIFIED CUSTOMER
Ed handled the service issue well
11/21/2019
Marcellus B. VERIFIED CUSTOMER
Thank You for a great job and stand up service.
11/21/2019
Germelina R. VERIFIED CUSTOMER
Thank you for helping me take care of my cars by doing the necessary scheduled maintenance services. Thanks always for giving me service appointment at short notice .
You’re the best!
11/21/2019
Melissa G. VERIFIED CUSTOMER
Thanks for the service and doing this detail to make things right from my last visit
11/21/2019
Angela B. VERIFIED CUSTOMER
Great service!
11/21/2019
Nicole B. VERIFIED CUSTOMER
Lassa was very helpful and informative about what was going to be done to my vehicle. Great to work with.
N.Baglin
11/21/2019
Dylan R. VERIFIED CUSTOMER
Ed is the best! All of our cars always go to Fairfield HONDA service because we love Ed! Always appreciate all his help and we will continue to bring our 3 Honda’s to be serviced at HOPKINS HONDA!
11/21/2019
Kristina M. VERIFIED CUSTOMER
Great service adviser.
11/21/2019
Paula S. VERIFIED CUSTOMER
I want to thank you for the excellent service you gave today.
11/21/2019
Helen B. VERIFIED CUSTOMER
Ed is the reason we drive from Napa to Fairfield for service.
11/20/2019
Deborah A. VERIFIED CUSTOMER
Thanks for coming to Vacavile to clear the tire inflation warning light.
11/20/2019
Norma U. VERIFIED CUSTOMER
Thank you is my first time yo teje my car for service I’m happy very profesional thank you very much
11/20/2019
Jasmine . VERIFIED CUSTOMER
Takes forever
11/20/2019
George G. VERIFIED CUSTOMER
Thank U for your great service.
11/20/2019
Varinder S. VERIFIED CUSTOMER
Ed is always great!
11/20/2019
John S. VERIFIED CUSTOMER
Thank you so much for your professionalism and incredible customer service.
11/20/2019
Celia G. VERIFIED CUSTOMER
I appreciate the speedy and thurough service! Thank you for your consistency in trustworthy and EXCELLENT service!