Norm Reeves Honda Vista Auto Repair Service

Was thorough and went over the different areas the car needed attention. Thanks.

Poor customer service, ridiculous long wait time when there are no customers so I don’t know why it was so long to provide me with any service. I called Salesman Jose as soon as the check engine light came on and he said to bring it in but it was Christmas Eve and I was 2 hours away so I could not come until Friday evening. When I got to the dealership Friday evening and explained the situation to Mark Maro and asked what would be done and if I would be able to return the vehicle, he said they would have to check the vehicle but that the vehicle was sold “as is”. If he would have just said it had to be checked instead of saying it was sold “as is” I might not be as upset. Even though the vehicle was sold “as is” that doesn’t excuse the big issue it had. Under California Vehicle Code § 11713.18 the dealership failed to inspect the vehicle and/or disclose what was wrong with it. Another issue that happened was that I paid for the alarm system which was not activated upon delivery falling under California Vehicle Code § 11713 and Civil Code § 1770(a)(5), (7), (9), overall it was already a breach of contract because of that. This whole situation was a big waste of my time and all workers except Jose were unhelpful and seemed like I inconvenienced them with making them do their job. Very grateful I did not have to purchase a vehicle with this dealership.

Ernesto is always very professional and provides great customer service. Leaving no **** unturned! It is people like Ernesto why I keep coming back to Norm Reese Honda at Vista.

Ernesto was very friendly and made the process very clear and comfortable!

Service was good and completed quickly

Mike listened to my concerns and intentionally made the decision to help me intake my Honda Accord. I appreciate him for his quick service.

John was awesome! He kept me up to date on the timing and cost of the services I needed on my Odyssey. I’d be happy to work with him again next time I bring my vehicle in for service.

Thank you

Hannah was very helpful. But so was R. Ramsey covering for Hannah today.

My phone number on file was incorrect despite having prior appointments at this location. I told the gentleman that checked me in when I dropped off my car but that apparently wasn’t relayed to the service desk. This caused me to be unaware that my car was ready for pickup and not able to have my car for another 1.5 days (due to a Sunday when service is closed).

I brought my car in today for repairs and services. I was greeted and helped by John Beck. I was given nothing less than high quality service! He answered all my questions and concerns with patience and kindness! He was very detailed with his answers and explained thoroughly. He was also very prompt getting back to me. I appreciate him communicating to me that he was leaving for the day but that my car was ready and a Lyft ride was scheduled to pick me up and bring me to Honda. He made sure he took care of me before he left which made the process very smooth! Also, can’t forget Ernesto, he finished the check out process and once again his customer service was impeccable. I feel like a valued customer! Thank you for taking care of me every single time!!!

I have air , now

Mike is always fantastic whenever I bring my car in for service at Honda. He’s super nice, friendly, and genuinely makes you feel like you can trust him. He takes the time to explain things clearly and makes the whole process stress-free. I always feel confident leaving my car in his care, and I’d choose to work with him every time. Highly recommend!

Mike was helpful and I appreciated his knowledge about my car. I did not wait long for check in or out.

No comment's

I felt heard

From our arrival to the time we picked up our car communication by Ernesto was exemplary. We were kept abreast of what is happening, since we were waiting for the car at the dealer. We appreciate the prompt attention given to our vehicle so that we can get back home at a reasonable time. We drive all the way from Temecula to have our car serviced at Norm Reeves, which is where we got our vehicles and we appreciate the level of professionalism that’s displayed by all employees at all interactions. Thanks.

Hannah took good care of me. The service was quick and the communication was professional. Thank you.

Ernesto was good explaining the inspection report.

Mike was great!