Pablo was really nice. Very professional and courteous. I would love to always have to deal with him. I found him to be very honest and forthright.
2/18/2026
Alonzo D. VERIFIED CUSTOMER
Really good service with ramzy
2/18/2026
Susana J. VERIFIED CUSTOMER
Brenden was very professional and my car was serviced quickly. I will recommend norm reeves Honda.
2/18/2026
Russell P. VERIFIED CUSTOMER
Good job
2/17/2026
Daryl B. VERIFIED CUSTOMER
Excellent
2/17/2026
Antelma C. VERIFIED CUSTOMER
Excelente
2/17/2026
Jeffrey A. VERIFIED CUSTOMER
Nice work! Fully resolved all of the “Assist Codes” that appeared post battery charging performed according to the Honda owners manual. ????????
The engine bay cleaning was exceptional. Ernesto was very professional and explained the service activity in detail. Overall, the service exceeded expectations. Again, Nice Work!
2/17/2026
Stacy H. VERIFIED CUSTOMER
I had to bring brand new 2025 Pilot in 2/9 and 2/11. The second time in resulted in my car having to be left. The issue was the SRS system saying there was a problem. I brought it in on 2/9 and they checked everything and couldn’t find the issue. The next day it was on again. I couldn’t bring it in until the next day. The dealership paid for a rental car and said they needed it for 3-5 days. On 2/12 I was told the part was in so I said I could come and get it. I was told to wait until the next day. When I spoke with Mike he said they wanted to keep testing it by driving it. I told him that doesn’t make sense as there was never an issue while driving, that it was only when I started it in the morning. I come to pick it up and find out they put 105 miles on my car. I was then told they filled the tank to what it was when I dropped it off. Basically I was being told they don’t usually put gas in. I had to drive back and forth two times for my BRAND NEW vehicle. I’m shocked that they couldn’t think of anything like fill the the tank. Extremely disappointed and this is my fifth Honda. I’ll stick with Honda but will need to find another dealership.
2/17/2026
Danielle S. VERIFIED CUSTOMER
Always a great experience!
2/16/2026
Mara A. VERIFIED CUSTOMER
Pablo Barbosa was amazing to work with! He made sure to explain everything throughly and keeping me updated through the whole experience. He’s patient , friendly and made sure I was taken care of. Pleasant experience. Thank you Pablo !
2/16/2026
William W. VERIFIED CUSTOMER
Pablo was one of the best service advisors I’ve ever had. (I’ve owned 22 vehicles).. he was polite, respectful, I knew his job thoroughly. Every question I have he answered quickly and politely. He let me know exactly how long they expected my vehicle to take, and as soon as he found out, it would take a bit longer he called me so I didn’t need to come into the dealership and wait. Communication was excellent, which is what is most important to me.
2/16/2026
Neil P. VERIFIED CUSTOMER
I appreciate the follow-up. John Beck truly made the experience stand out. His professionalism, clear communication, and willingness to keep me informed throughout the entire service gave me a lot of confidence that my vehicle was being taken care of properly. I’ll be happy to complete the manufacturer survey and make sure his excellent service is recognized. Thank you again for taking care of my car.
2/16/2026
Franndo B. VERIFIED CUSTOMER
Good everything
2/16/2026
Warren H. VERIFIED CUSTOMER
Excellent person. Answered all my questions with ease and is very likable and easy to get a long with. His work ethic is amazing.
2/16/2026
Joseph C. VERIFIED CUSTOMER
Great service from Ernesto. Honest communication about my car's needs with no pressure. Will definitely request him for next service visit
2/15/2026
Victor H. VERIFIED CUSTOMER
You took care of the issues that arose.Informed me of some of the care for my truck. Thank you allÿ
2/15/2026
Katelyn P. VERIFIED CUSTOMER
Very kind and professional, did a great job!
2/15/2026
Katherine B. VERIFIED CUSTOMER
The car has been nothing but a problem and service was unable to resolve the issues because they couldn’t be replicated today