Norm Reeves Honda Vista Auto Repair Service

Thank you!

Thank you Jesse! He was kind, professional and explained things to us and did not make us feel that we were bothering him with questions. As a plaus, car was ready as promised and a bit earlier as well. I did have a question that I forgot to ask him but I will call tomorrow and ask. We would be more than happy to provide feedback on a job well done to the manufacturer when sent. Thank you Jesse! and Norm Reeves for a pleasant service experience.

Great service and very courteous staff

Ernesto is always very thorough and makes sure I am always taken care of when it comes to my car and providing the best service.

My service rep Jessica was well informed with my all of my issues. Also has a pleasant business personality! Thx

As always, my service was excellent and efficient

Car service was always my husband’s job to take care of the car. But Ernesto made it much easier for me to take care of the car repairs Thank you. Ruth M

Josue is the best service person you guys have in my opinion. He always is very personable, very good at explaining the process and what to expect. If I had my choice Josue would be the only person I’d deal with there since my experiences with him have been pretty damn good. Thanks Josue!

I appreciated the timely response, communication, and process of my appointment.

Jessica helped me a lot with my car over the past few weeks from scheduling diagnostics to getting my car tuned up.

Great customer service

Excellent customer service!

Ernesto was the consummate professional handling the service work on our CR-V. Your dealership is lucky to have such a great customer service professional. He checked me in quickly and went over what I was expecting to happen. He then gave me a quick tour of the waiting area (my first time at your dealership). He kept me informed of the progress on my service work and had me out in about 1 1/2 hours with an oil change, new battery, complete vehicle inspection and a short list of recommended future work. I will be returning to Norm Reeves Honda Vista for future work on my Honda CR-V.

Subject: Exceptional Service Experience at Honda - Kudos to Josue Villegas Martinez Dear Honda, I hope this message finds you well. I wanted to take a moment to express my heartfelt appreciation for the outstanding service experience I had at Honda recently, all thanks to your exceptional assistance and professionalism. From the moment I entered the service department, your warm and friendly demeanor made me feel welcome and at ease. Your genuine interest in understanding the concerns I had with my vehicle put me at ease and assured me that my car was in capable hands. Your attentiveness and willingness to listen to my questions and explain the issues with my car in a clear and understandable way truly impressed me. You patiently walked me through the repair process and provided a detailed estimate, which allowed me to make informed decisions about the necessary repairs. Throughout the entire service process, your regular updates on the progress were greatly appreciated. I never felt left in the dark, and it was evident that you valued my time and understood the inconvenience of having my car in the shop. When I picked up my vehicle after the repairs, it was evident that you and the service team had done an outstanding job. Your dedication to providing excellent customer service truly shines, and I must say, you are a valuable asset to Honda. Your expertise, professionalism, and genuine care for customers like me make all the difference and leave a lasting impression. I have been a loyal Honda customer for years, and because of your exceptional service, my confidence in the brand has been reaffirmed. I will not hesitate to recommend Honda in Vista to my friends and family, knowing they will receive the same level of exceptional service that I did. Once again, thank you for making my service experience at Honda in Vista truly outstanding. Keep up the fantastic work, and I look forward to working with you again in the future. With sincere appreciation, Hireri L

Jessica does an excellent job as usual!!

Jesse Herrera had great customer service. Thank you!

His service was creat.

good job ???? ready early ????????

Ernesto was fantastic! Super kind and professional through the whole experience and I could tell he genuinely wanted to help me. I am forever grateful that he reached out to Honda with his supervisor to see if Honda would support me in getting my AC fixed! I never would’ve been able to do so without his diligence.

Refused to fix the warranty extended compressor due to “safety concerns” with me electing not to pay for the evaporator issue that was caused by the faulty condenser and compressor. Honda’s negligence in addressing the ENTIRE AC system is a complete failure of customer service and blatant disregard for their customers well beings and will surely be my last Honda vehicle. I have already submitted complaints to the NHTSA, BBB, and Attorney General. I want to clarify my issue is with HONDA and not with any associate or person specifically at the Norm Reeves location as this is not their fault