Respectful, knowledgeable, kind, fast and efficient.
4/19/2026
Aaron-Robin D. VERIFIED CUSTOMER
He seems like he cares about the customer
4/19/2026
Danny S. VERIFIED CUSTOMER
After years of taking my Accord to Hoen Honda in Carlsbad, I decided to give Norm Reeves a try and they far exceeded my expectations. From the moment I arrived, I was impressed by the professionalism and attentiveness of Ernesto and his team. They took the time to clearly explain their service recommendations without any pressure or unnecessary upselling, and completed the work right on schedule. It was a refreshing experience, and I will absolutely be returning for all of my future service needs.
4/18/2026
Debra C. VERIFIED CUSTOMER
Brenden was very kind and professional. Service was completed on time.
4/18/2026
Pablo Q. VERIFIED CUSTOMER
She took advantage of my young son, she didn’t ask him if he was okay performing all the extra services made to his Honda 3023 with only 17500 miles, he was there only for his 5 thousand miles oil service came out with an almost $400 bill , no professional at all
4/18/2026
Steven M. VERIFIED CUSTOMER
Outstanding, timely as always. Kudos Ernesto
4/17/2026
Aneesh S. VERIFIED CUSTOMER
Ernesto was very prompt and helpful making the process very smooth and easy
4/17/2026
Marvin Mathias. VERIFIED CUSTOMER
Brandon was polite, courteous and thorough in all matters. Gave me all the attention and info I needed.
4/17/2026
Ash H. VERIFIED CUSTOMER
Hannah is always super helpful and knowledgeable.
4/17/2026
Nataly O. VERIFIED CUSTOMER
Sal was great
4/17/2026
Kathryn M. VERIFIED CUSTOMER
Sal is kind thorough and patient.
4/16/2026
Kevin F. VERIFIED CUSTOMER
Hannah, Phillip and the team always take great care of my car. It’s always completed in a timely manner. They are awesome to work with
4/16/2026
Jose P. VERIFIED CUSTOMER
It’s always been a pleasure to return for vehicle services! The service providers always listen first; which is becoming a rear trait. Their easy to talk too and are good conversationalists!
4/16/2026
Susanne B. VERIFIED CUSTOMER
My new car, with 7,430 miles, died and no one can tell me why.
4/16/2026
Miguel A. VERIFIED CUSTOMER
She was good.
4/16/2026
Dan H. VERIFIED CUSTOMER
Ramez Ramey was very helpful.Talking nicely,politely and clearly.Helped me understanding what was wrong with my car .How to solve the problem,how long it took.The cost was fair.In general,I was very happy to trusting with the service there.Give 10 to Ramey.Thank you
4/16/2026
Alex W. VERIFIED CUSTOMER
Amazing customer service and he pays great attention to detail.
4/15/2026
Katelyn D. VERIFIED CUSTOMER
The full diagnostic test gave me the answer I was looking for and I now have peace of mind that I can safely drive my car after it had been sitting for a long time. The explanation of repairs needed was thorough and easy to understand.
4/15/2026
Alynna P. VERIFIED CUSTOMER
Thank you for Ernesto help, he is really professional
4/15/2026
Joseph O. VERIFIED CUSTOMER
He is always so thorough and I appreciate working with him everytime.