This location is the only place that I trust with my cars. Thank you, Kevin!
11/15/2020
Colleen S. VERIFIED CUSTOMER
Omar was very kind, helpful and professional. My whole interaction with all the team members was pleasant and I felt safe being there during the pandemic
11/15/2020
Sai Sunil. VERIFIED CUSTOMER
Good
11/15/2020
Kwang L. VERIFIED CUSTOMER
Great customer service. Thank you so much
11/15/2020
Stacy K. VERIFIED CUSTOMER
Amazing job done as always by the Honda staff.
11/15/2020
Sara J. VERIFIED CUSTOMER
Arbenz was very courteous and professional throughout my visit.
11/15/2020
Anir D. VERIFIED CUSTOMER
Awesome job Matthew
11/14/2020
Khan E. VERIFIED CUSTOMER
Initial drop off experience was pretty satisfactory. Besides the regular maintenance I asked if we could see unto adjusting the passenger front door so it closeses more effortlessly like the other doors. This was a problem since the purchase. There was no promise made about it and I agreed with the reasons given, but somebody was going to take a look at it.
When I came back the original agent was not around. Somebody else helped me well. Since the door job was not remarked on paper, he had to chase a mechanic to get an answer to see if it was looked at. It apparently was. And since the doors are not apparently adjustable nothing could be done on it.
There was some smudges left around the front wheel area presumably from the work of tire rotation. The check out person kindly cleaned it.
Also I thought there was going to be a complimentary car wash, but I guess this is not a regular feature.
Overall experience was decent but the feedback question set a very high bar; thus my response and the details.
11/14/2020
Katrina N. VERIFIED CUSTOMER
He kept me updated through the day. Incredibly thorough, friendly. If I return I’ll request that it’s Mr. Garrett who helps me. Thank you d’or a positive car experience.
11/14/2020
Renee K. VERIFIED CUSTOMER
Omar was responsive and professional. However, I would like a more accurate work time window. I was quoted a pick up time of 130-2pm. I picked up at 330pm. I had to wait around for 2 hours (driving around Irvine and Lake Forest) before I got my vehicle. This is not exclusive to Omar. This has happened several times with other service employees. I think any customer would prefer an accurate pick up time, especially during covid, when there is no waiting room.
Thank you.
11/14/2020
Matthew B. VERIFIED CUSTOMER
Great customer service rep! He was courteous, prompt, and did a great job
11/14/2020
Pamela G. VERIFIED CUSTOMER
Wyatt was thorough, polite and kept me informed about what was happening with my car. I was completely satisfied!
11/14/2020
Marissa C. VERIFIED CUSTOMER
Omar was very helpful. Time frame of the service was great.
11/14/2020
James S. VERIFIED CUSTOMER
Matt has been great to work with in the past, but could have handled my most recent visit much better. Your reservation system is flawed, and Matt should have recognized much sooner that repairing the car was going to take much longer than expected. I waited over 3.5 hours before Matt informed me that the mechanic ran out of time. He sent me home in a loaner car (thanks) - for something (fixing or replacing a run-flat tire) that ultimately took less than 30 minutes for the mechanic to diagnose. What’s the point of scheduling an appointment? Why did Matt let me wait that long without determining that the repair time had become unreasonable? I came back the next day (add another hour and half for drive times to this ridiculous experience) to pick up the repaired car. Matt then told me that I would be charged for the labor (tire was under warranty). Shortsighted and revealing. The invoice was for a nominal amount ($15-20). Petty, given the ridiculous inConsideration of my time— and revealing that your mechanic spent less than half an hour making the repair. I would have been happy to pay that (or 5 times that) had Matt and your operating procedure been much quicker to resolve the repair.
11/14/2020
David R. VERIFIED CUSTOMER
Matthew is a very cordial and professional Customer Service Rep. It was a pleasure having him assist me yesterday. Matthew is a credit to Norm Reeves Honda!
11/14/2020
Angela G. VERIFIED CUSTOMER
Thank you back ????
11/14/2020
Roberta G. VERIFIED CUSTOMER
Service was very good. Wyatt was very professional and helpful...
11/14/2020
Fortunato Coloma. VERIFIED CUSTOMER
Very professional and on the point with the time my car will be finish. Very accurate thumbs up