Armando is a great person. I do appreciate his kindness n help.
9/1/2021
Jan B. VERIFIED CUSTOMER
Thank you very much! Great customer service!
9/1/2021
Yolanda C. VERIFIED CUSTOMER
Arbenz is one of the best service advisors at your dealership! He was responsive, fast, courteous, and personable. I would give him 5 stars if I could.
9/1/2021
Swami A. VERIFIED CUSTOMER
Mitchell was very kind, courteous and helpful, even walking out to the curbside to give me an update. Such details do not go unnoticed by customers.
9/1/2021
Noppawan K. VERIFIED CUSTOMER
Awesome job done .
9/1/2021
Robin M. VERIFIED CUSTOMER
Athens was great. He was professional and very helpful!
9/1/2021
Linda M. VERIFIED CUSTOMER
Nate was great.
9/1/2021
Erinn P. VERIFIED CUSTOMER
Arbenz is fantastic! I was connected to him for my first service appointment, and he has been my guy ever since. Arbenz is a great communicator, answers all my questions, has great follow up and is a joy to work with. I plan to stick with him as long as I can
9/1/2021
Rachel L. VERIFIED CUSTOMER
Two incorrect add ons were put on to my car. The repel was supposed to be put onto both interior and exterior of car. We believe that it never was clearly noticeable as the car was dirty on the outside still with bugs from prior driving on the highway and other little marks here and there. We also got our car back a day later than promised.
9/1/2021
Fariba H. VERIFIED CUSTOMER
Amazing Service
9/1/2021
Dieuthine N. VERIFIED CUSTOMER
Over the phone I booked an appointment and only requested two services that would go with a coupon I had. I then had my sister drop my car off, knowing well she did not know the full details, that person added on extra maintenance I did not request for, charging my sister more then I had scheduled for. They told her that it needed to be done and part of the regular services, even though I had clearly confirmed my request over the phone. Very Disappointed and plan to call up to complain.
9/1/2021
Cleo L. VERIFIED CUSTOMER
Arbenz kept me updated on the status of my vehicle the entire time I was at the dealership. It was much appreciated! He has great people skills!!
9/1/2021
Jimmy N. VERIFIED CUSTOMER
It was one of the worst visits/repairs ever. The bottom of my car was falling off due to the tech’s clumsiness and risked the life of my car and my own. I will be filing a complaint with the corporate office.
9/1/2021
Charlotte M. VERIFIED CUSTOMER
Thank you for good service on my CRV.
9/1/2021
Christine P. VERIFIED CUSTOMER
Mark has been sooooooooo AMAZING he has provided nothing but excellent service from getting my Honda in and out from service center to staying late and and working w me on his linch breaks to accommodate my work schedule. The team at honda irvine service center has gone above and beyond, especially Mark
9/1/2021
Christine P. VERIFIED CUSTOMER
Mark and the whole team went above and beyond installing my engine and alternator. He kept me informed at all rimes of progress and issues and he made sure the car was promptly fixed
9/1/2021
Zinat E. VERIFIED CUSTOMER
I was 100 percent satisfied with the service provided by Mark. He was extremely helpful and on the ball. The only aspect of my experience that I was not completely satisfied with, which had nothing to do with Mark, was the fact that Norm Reeves provides its customers with only a one-way ride for service drop offs.
8/31/2021
Jamie N. VERIFIED CUSTOMER
Mark checked me in very fast and efficiently and made sure I knew when my vehicle might be ready. He was friendly and professional. Thank you all again for getting my part changed!