Nathan is the reason I go to service my car there. From day one, he was so personable. He takes care of my car and takes the time to really listen. If I call and leave a voicemail, he calls back no matter what. If I’m having a car problem, he gives me the best advise in what to do. When my mom takes her car in, she only goes to Nate. He takes care of her like she was his own mother. Wow! That’s character and integrity. Nate knows a lot of Hondas and goes out of his way to make sure the customer feels like they’re in good hands. What else can I say? Nathan B is the Best!!!
9/4/2021
Sarah G. VERIFIED CUSTOMER
My service provider, Mitch, was extremely helpful and accommodating. I had a positive experience bringing my car in and he thoroughly explained everything. He offered a complimentary Lyft ride which I accepted and waited for his call for vehicle updates. Overall I was very pleased and highly recommend this place for the service and professionalism. Thank you!
9/4/2021
Dalton C. VERIFIED CUSTOMER
This was my first time and I was greeted with great and friendly service throughout the service.
9/4/2021
Michael V. VERIFIED CUSTOMER
Matthew quickly and effectively resolved a scheduling issue with the appointment I made on your website. He moved my car into queue and the service was performed as I had hoped. He also agreed to replace the battery in one of our fobs that I could not do. Matthew was a delight to work with and a good representative of the Honda brand.
9/4/2021
Lineth S. VERIFIED CUSTOMER
No complain very satisfied to your service
9/4/2021
Joana G. VERIFIED CUSTOMER
Mr Anton was great. He greeted me,answered all my questions. Very polite i just cant say enough good things about him. Excellent service
9/4/2021
Steven E. VERIFIED CUSTOMER
Matthew was very straightforward in explaining service pricing and Norm Reeve’s policy on coupon use. Work performed was performed correctly.
9/4/2021
Paul W. VERIFIED CUSTOMER
Knowledgeable and courteous service advisor.
9/3/2021
Becky Y. VERIFIED CUSTOMER
Excellent service
9/3/2021
Patricia V. VERIFIED CUSTOMER
Estoy muy satisfecha con su ayuda muy buen servicio y con amabilidad gracias
9/3/2021
Arely G. VERIFIED CUSTOMER
Great customer service
9/3/2021
Allan S. VERIFIED CUSTOMER
Very well done, excellent experience.
9/3/2021
George R. VERIFIED CUSTOMER
Excellent communication!
9/3/2021
Gary F. VERIFIED CUSTOMER
Nathan did an excellent job. He explained everything carefully, reviewed the cost in detail, and showed me where the new lounge was. Also though there was extra work the car was ready earlier than expected.
Gary F
9/2/2021
John A. VERIFIED CUSTOMER
I found Arbenz Anton to be friendly, energetic, and communicative throughout the time I was having my car serviced at Norm Reeves Honda. This led to an overall positive experience, which reflected well on Norm Reeves Honda Irvine.
9/2/2021
Thomas S. VERIFIED CUSTOMER
Not happy with your owners decision not to wash the car after service! I paid $60 for a simple cabin filter, which is a $10 item. It you want to charge a premium price, don’t skimp on washing cars!
I will be going to my local auto repair shop, given the above. Very disappointing of your owners decision, bad business.
Ps. Please don’t tell me it’s COVID, it’s over!
You
Sincerely
Your former customer, since 2018.
9/2/2021
Marlyn K. VERIFIED CUSTOMER
Very nice customer service. Nathan was nice professional explain very well what was done. Im please with with irvine service.