Armando was wonderful, he kept me updated on the status of my car and provided excellent customer service.
11/1/2021
Donna M. VERIFIED CUSTOMER
Great customer service, and repair was completed in a very time fashion.
10/31/2021
Janet T. VERIFIED CUSTOMER
Armando Fonseca is very helpful and he was a pleasure to talk to. Highly recommend!!
10/31/2021
Laura C. VERIFIED CUSTOMER
This is my first time buying a Honda car.
I was very please with the service everyone provided especially Armando. I will be more than happy to fill out a survey.
Thank you
10/31/2021
Marissa C. VERIFIED CUSTOMER
Armando is very helpful. He made sure my car is available by 1 pm as I have requested as I have an appointment and I need to have the car by that time.
He also gave me the discounted promotion when I mentioned that I do have a coupon.
10/31/2021
Gabriel F. VERIFIED CUSTOMER
Great communication skills. Made everything about the service easy. Dropping my car off again so they could fix the issue and he addressed all my concerns
10/31/2021
Michael C. VERIFIED CUSTOMER
Yes the job was satisfied and completed. It would be nice to have the car washed and vacuum as well. Most other dealers do it.
10/31/2021
Taylor C. VERIFIED CUSTOMER
Thank you!
10/31/2021
Lisa H. VERIFIED CUSTOMER
Great service
10/31/2021
Mark S. VERIFIED CUSTOMER
Possibly one of the WORST experiences in recent memory. Mitch demonstrated the fact that HE DOES BOT LISTEN and only goes for the “big ticket items” aka “very expensive”.
He should be terminated immediately.
I will NEVER bring my car back to Norm Reeves Honda in Irvine, even though I live in Irvine and grew up here.
If I said I was disappointed with today’s experience, it would be a COMPLETE UNDERSTATEMENT!
I will take my Honda to a dealer near my work in LA and take an Uber home, even if it is a $200 ride, just to make sure I NEVER take my car back to your location.
Where is Matthew Garrett?????????? That is the person I made my “appointment” with……..
So very disappointed with the treatment I received today.
Fire Mitch, please.
10/31/2021
Kevin T. VERIFIED CUSTOMER
Armando has amazing customer service, but he doesn’t take accountability for customer satisfaction. Coming from my Due Bill, none of the 2 issues were addressed; the windshield doesn’t appear to have been touched at all, and the scratches are still on the vehicle.
It appears all my vehicle got was a detail, and it wasn’t even a thorough job (as there was clay residue on one of my doors, and the wheels were dirty (even though the tires were shiny).
Armando told me to deal with my sales guy, and honestly it appears he’s not truly a helpful person (even though he’s slick with his customer service skills).
I didn’t even get the paperwork (nor signed) upon picking up my vehicle.
10/31/2021
Idaris T. VERIFIED CUSTOMER
Armando was extremely helpful and very professional.
10/30/2021
Ryan C. VERIFIED CUSTOMER
Thank you
10/30/2021
Joe K. VERIFIED CUSTOMER
good service today
10/30/2021
Zach L. VERIFIED CUSTOMER
Mr. Fonseca was very professional and friendly. I have only had positive experiences at your dealership due to the fantastic customer service I have experienced from all members of your staff.
Thank You!
10/30/2021
Warren D. VERIFIED CUSTOMER
Mitch was courteous, helpful and professional.
10/30/2021
Peter R. VERIFIED CUSTOMER
Absolutely satisfied
10/30/2021
Daniel S. VERIFIED CUSTOMER
Appreciate the fast and efficient service with my repair today. Better yet appreciate the people that really make a big difference overall.
10/30/2021
Aaron S. VERIFIED CUSTOMER
We had an issue when arrived for service to the vehicle but the Service manager was very polite and apologized, great customer service by him!!
10/30/2021
Kip V. VERIFIED CUSTOMER
He was very professional and provided excellent service.