Excellent and personable service from Alexander Heckman. Thank you for a painless service experience!
7/15/2023
Mary N. VERIFIED CUSTOMER
He was very patient ,polite during and helpful
7/15/2023
Lydia T. VERIFIED CUSTOMER
Super pleased with Delano's service and also loved the waiting room.
7/14/2023
Bahar S. VERIFIED CUSTOMER
I wasn’t happy since I waited 2hours and they didn’t service my car. I went back another day and Nathaniel Arce apologized and expedited my appointment. Very polite and helpful service advisor. Thank you
7/14/2023
Ali A. VERIFIED CUSTOMER
Very friendly, explained everything in detail and stuck to the time frame as promised.
7/14/2023
Sharon P. VERIFIED CUSTOMER
Luis was very pleasant and professional!
7/14/2023
Jemma P. VERIFIED CUSTOMER
Matthew is the best service customer rep; he is clam, professional, and very knowledgeable. He takes time to explain about the procure done and even checked my tire tread with his personal device to let me know the exact number. He deserves praise and promotion in the future to be in management.
7/14/2023
Hany T. VERIFIED CUSTOMER
Customer service what is Delano all about. Great guy with professional attitude. Doesn’t look to cheat,or sell you something if you don’t need it( no pushing) I really appreciate Norm reeve Irvine to have him on board. Thank you!!
7/14/2023
Teresa W. VERIFIED CUSTOMER
Very accommodating and honest group of workers. Thank you.
7/14/2023
Ward C. VERIFIED CUSTOMER
I’m happy
7/14/2023
Ruthie G. VERIFIED CUSTOMER
Thank you arbenz is always so nice to work with. He is a true advisor.
7/14/2023
Lisa F. VERIFIED CUSTOMER
Luis is very professional and courteous. I explained that i was planning a road trip and wanted to make sure everything on my car was perfect for the trip. He ensured that everything was checked in detail and went over all items with me. I sincerely appreciate that. Thanks Lisa
7/14/2023
Dustin S. VERIFIED CUSTOMER
Delano took great care of me with my battery issue. He’s the best!
7/14/2023
Richard M. VERIFIED CUSTOMER
very well done…….a 10!
7/14/2023
Jennifer B. VERIFIED CUSTOMER
Alexander was by the far the BEST employee that I’ve worked with at Norm Reeves. He gave me exceptional service, was honest about what needed to be done unlike other associates when I was honestly contemplating completely leaving the dealership altogether for my needs and heading somewhere else. He has great people skills as well as executing professionalism at all times. I was very happy with the work done, but if it wasn’t for Alexander who did his utmost best, this would have been my last service with Norm Reeves. A+ for client retention and may the force be with you. ;)
7/13/2023
Sharifeh M. VERIFIED CUSTOMER
Alexander Hernandez was friendly and helpful and the job was done in one hour although I didn't have an appointment.
7/13/2023
Fernando V. VERIFIED CUSTOMER
Both Luis Prado and Delano Nichols were very helpful, professional and all around great.
7/13/2023
Nancy B. VERIFIED CUSTOMER
Brandon son is always a pleasure to work with and keeps one updated on what is happening with your. vehicle ???? Nancy
7/13/2023
Nicole B. VERIFIED CUSTOMER
They were all great in the front !
7/13/2023
Ramon L. VERIFIED CUSTOMER
He was courteous, friendly, professional and very informative.
I was very impressed with his customer service skills.