Thank you Brandon for going above and beyond and helping me with my vehicle. I understand the service department gets busy but it helps having people who are willing to provide excellent service, honesty, and helped me book an appointment short notice for my battery. Kindness goes a long way and I appreciated that with Brandon. You solidified my reasoning for leaving Honda cerritos for the Irvine location.
8/10/2023
Alfred M. VERIFIED CUSTOMER
Great service
8/10/2023
Estefan N. VERIFIED CUSTOMER
The waiting room was hot and the tv really loud
8/10/2023
Nicholas H. VERIFIED CUSTOMER
Excellent communication and professionalism.
8/10/2023
Jonathan H. VERIFIED CUSTOMER
Fantastic experience from the team! Thank you!
8/10/2023
Aziz D. VERIFIED CUSTOMER
Very friendly and professional staff members.
8/10/2023
Richard P. VERIFIED CUSTOMER
Nathaniel was extremely professional, courteous, and did his best to minimize my wait time for a warranty-covered battery exchange. This was especially important to me- as my husband had just had surgery several hours prior to my visit to Honda Dealer and he was home alone. Nathanial kept me informed as to status and when completed. Staff in the Service Lane also were helpful to answer several questions I had about my car. Matthew in service work with Huntington Beach Norm Reeves to ensure I could get my battery replaced in Irvine- without having to drive to Huntington Beach Honda where the battery was purchased. Two dealerships worked it out with a phone call and ensured I was place into an appointment slot- same day. I appreciated everyone at Norm Reeves Honda - Irvine and will be back again! Ginger Pierson
8/10/2023
Elaheh A. VERIFIED CUSTOMER
He knows his job well.
8/10/2023
Patricia T. VERIFIED CUSTOMER
Luis was knowledgeable, helpful, thorough, courteous, and went the extra mile. It was a pleasure to have him as my advisor.
8/10/2023
Joe K. VERIFIED CUSTOMER
Mr.Mei was a professional, informative, and friendly advisor and i really appreciate his service. Once again, thank you me.mei!
8/10/2023
Julea C. VERIFIED CUSTOMER
Nathaniel was awesome! He was so helpful and made sure I was taken care of, from clear communication about the service to helping me get a ride back home!
8/10/2023
Richard W. VERIFIED CUSTOMER
Nathaniel was wonderful!
He made us very pleased with the service we received.
Thank you.
8/10/2023
Vikas B. VERIFIED CUSTOMER
Matthew was great, I would make sure to ask for him when I come next.
8/10/2023
Cynthia C. VERIFIED CUSTOMER
Alexander Hickman my advisor was very nice and helpful. It seemed like everything was okay. But my problem was not resolved, because I am still getting an alert in my car that says “System Update: Data is not available. See your dealer. “
8/9/2023
Mariana B. VERIFIED CUSTOMER
Happy
8/9/2023
Lili N. VERIFIED CUSTOMER
Very well and excellent job done. Appreciate
8/9/2023
Mark S. VERIFIED CUSTOMER
Mr. Davenport was very thorough in explaining the repair process. The team did a wonderful job.
8/9/2023
Jeffrey W. VERIFIED CUSTOMER
My appointment request specifically mentioned that if the service cannot be completed same day to please let me know. When I dropped off the car Luis confirmed a diagnostic would need to be done however it would be no problem to fix the AC and would be ready at 2-3pm. At 3:45 I called and he told me the diagnostic had not even been performed 5+ hours after I dropped the car off and the service would not be finished that day. This put us in a difficult position since we are a one car family. Overall I was pleased that the car was fixed appropriately but it really created a problem not having a car on Sunday and Monday and seems like it could have been avoided. If I had known it wouldn’t be same day I’d have dropped it Friday night to pick up on Saturday. Pretty disappointed with the service level.
8/9/2023
Fiona W. VERIFIED CUSTOMER
Luis was kind, courteous and patient. I always felt I was being taken care of.