Thank you to Mayhieu Moralesfor his very professional way of handling my situation. I was not aware of the policy we had for our auto. He was kind enough to help me out. Thank you so much. The next time we need service, I will request Mayhieu Morales. I give him a big 10
8/15/2023
Michel G. VERIFIED CUSTOMER
Very friendly and clear.
8/15/2023
James G. VERIFIED CUSTOMER
I’ve provided similar comments before, but the great customer service by Brandon Son continues. He is always able to make appointments for my two vehicles, and the work is completed timely according to his time estimate. Moreover, talking to him is less like interacting with a Service Advisor but more like a friend - a quality which allows him to discuss vehicle repairs and suggested repairs in a trustworthy manner. This is good for the customer to agree to needed repairs but also great for the dealership’s gross income. No one really enjoys getting their car serviced and repaired but Brandon makes the overall experience easy and bearable. A great service advisor, person, and simply as asset to your dealership. Clone him!
8/15/2023
Caleb John. VERIFIED CUSTOMER
Thank you!
8/15/2023
Maggie K. VERIFIED CUSTOMER
Delano was very knowledgeable about my battery problems.
He was most courteous and efficient. Although I am not happy how about buying a new battery since I just bought my car two months ago, I was given good advice by Delano about driving more so as to keep battery charged At it’s best.
8/15/2023
Christopher O. VERIFIED CUSTOMER
Went above expectations to call corporate for a good will adjustment.
8/15/2023
Candice T. VERIFIED CUSTOMER
After keeping the car for three day the team was unable to diagnose the problem or fix the problem.
8/15/2023
Analissa P. VERIFIED CUSTOMER
The whole appointment process was smooth. From making the appointment to picking up the car. Luis was very knowledgeable at explaining the course of action for my car.
8/15/2023
Jan C. VERIFIED CUSTOMER
Brandon was excellent and helpful with my car.
8/14/2023
Lauren D. VERIFIED CUSTOMER
Delano is a consummate professional and a true pleasure to work with!
8/14/2023
Mary M. VERIFIED CUSTOMER
Arbenz went over, and above to accommodate me, keep me informed, and was knowledgeable and very pleasant
8/14/2023
Derek M. VERIFIED CUSTOMER
As usual received superior customer service. Actual charge came up less than original estimate. This is the reason I trust Norm Reeves Honda 100%. Will always by my new cars from this dealership. :). Continue the great work.
8/13/2023
Mia D. VERIFIED CUSTOMER
Brandon Son provides great customer service .
8/13/2023
David W. VERIFIED CUSTOMER
Mayhieu was extremely helpful and knowledgeable about the service I was receiving. He engaged well with me and understood my needs.
Thanks Mayhieu; great experience!
8/13/2023
Elizabeth A. VERIFIED CUSTOMER
Matthew is very helpful staff, explain everything and very approachable person.
8/13/2023
Joanne T. VERIFIED CUSTOMER
Very satusfied with the service and alexander was helpful
8/13/2023
Cheryl E. VERIFIED CUSTOMER
Luis was very polite and efficient about getting my car serviced.
8/13/2023
Irvin H. VERIFIED CUSTOMER
Nathaniel has handled my last few visits with great attention and he goes the extra mile. This last visit, I kept getting calls from the car group, which I thought was spam. When I finally picked up, I realized it was Nathaniel and I had to go a little bit later than the closing time, which Nathaniel was very kind to stay behind to accommodate me, he’s very easy and polite to work with and is one of the main reasons why I come to the dealership to service my 2017 CRV Instead of going to my other Honda shop. I know when I go to Norm Reeves, Nathaniel will be there to help me, and I almost think of him like my account rep. His presence at Norm. Reeves really gives confidence in taking my car in for service, knowing that I will get professional, respectful, and willing to go the extra mile attention. He is a great asset to any customer service operation and I always appreciate working with him.