Luis was super friendly, helpful, and communicative. It was a great experience working with him to get my car up and running again!
9/8/2023
Brett B. VERIFIED CUSTOMER
Matthew was very polite.
9/8/2023
Carol W. VERIFIED CUSTOMER
He was very cute and did his job well. Carol W
9/7/2023
Karen W. VERIFIED CUSTOMER
Matthew, Arbenz, Sean and Marco were all very helpful today. I keep coming back to Norm Reeves Irvine (even though it’s a bit of a drive for me), because you take good care of me and my Honda.
9/7/2023
Davies H. VERIFIED CUSTOMER
Good job in brake
9/7/2023
Khoi N. VERIFIED CUSTOMER
Excellent service
9/7/2023
Jerry C. VERIFIED CUSTOMER
Great service. A precise response to my technical question was provided by the employee, Delano Nichols.
9/7/2023
Joan C. VERIFIED CUSTOMER
Your service department knows why. It is unlike I will return.
9/7/2023
Sante S. VERIFIED CUSTOMER
Super job!
9/7/2023
Linda S. VERIFIED CUSTOMER
Delano was amazing at informing me what was going on with my vehicle and how to best assess the situation. Great customer service!
9/7/2023
Katie G. VERIFIED CUSTOMER
Please stop texting me asking to appraise my car.
9/7/2023
Jesus C. VERIFIED CUSTOMER
Luis Prado our service advisor was very helpful at taking care of our cars needs. Very professional and went beyond what i have experienced in the past from just an average advisor. Besides my Honda I also have a GMC vehicle and not even GMC advisor helps me like Luis Prado has. What a valuable asset Norm Reeves Honda has. Thank you!
9/7/2023
Soudabeh M. VERIFIED CUSTOMER
Mattew Garrett is a great service advisor and I’m very happy and completely satisfied with the service rendered under his supervision.
9/6/2023
Carol M. VERIFIED CUSTOMER
Long Le was very professional. I think he’s a valuable addition to your team.
9/6/2023
Erin C. VERIFIED CUSTOMER
Long answered my questions clearly and sought confirmation from a supervisor for questions he was uncertain about.
9/6/2023
Jennifer M. VERIFIED CUSTOMER
This was a very unpleasant visit. Dropped my car off for a simple oil change and tire rotation. I never received a call or text that my vehicle was ready. I had to visit your location and spoke to a sales Manager by the name of Gus who at first had no sense of urgency. Long Le the service advisor was unprofessional and lacked customer service skills. I was told I could not pick up my car until Tuesday morning but luckily Gus finally got a hold of someone and I was able to pick the car up. He mentioned they waived the fee of $92.00 for the inconvenience but what’s funny is that I already paid for a package that includes all services. SO a NO, you DID NOT WAIVE ANYTHING FOR ME as an inconvenience. I will no longer be taking my car to your location for service.
9/6/2023
Maham S. VERIFIED CUSTOMER
The worst service I have ever received from a dealership award goes to Honda in Irvine.