I dropped my Honda off for service around 9 am on October 17, 2023. The service was to install some parts (cargo hook, cargo net, rear shaded, and doot film.) Later, I received a text that my Honda was ready to pick up around 12:00 noon. I came to pick up my Honda and realized that my Honda wasn’t really ready. They didn’t install door film for my car and left a box ( look like the thermoformed pvc) in the car. They said the mechanic did not finish the job and would call me for another appointment to fulfill the job. I was disappointed for what happened. They said to me my car was ready and they didn’t check if the job was done or not. Around 5:30 pm the same day, I received a text that “my car was ALL serviced, and ready to come home…”Am I supposed to check the job ? What if I wanted an oil change and they did not do it and what would happen to my car? Your system is not trustworthy. Thank you.
10/19/2023
Ron S. VERIFIED CUSTOMER
5/5
10/19/2023
Leelee L. VERIFIED CUSTOMER
Luis P is very caring n helpful. He has very good manners n listens well.
10/18/2023
John V. VERIFIED CUSTOMER
Luis was helpful and courteous. Great service
10/18/2023
Terry K. VERIFIED CUSTOMER
Thanks for a good work
10/18/2023
Not Provided. VERIFIED CUSTOMER
I just received a message from Long Le that my vehicle was ready for pickup, but it was in the shop weeks ago and the dealership ended up buying it from me, so I’m not sure why I’m getting a message that it’s now ready. There is a disconnect there. Additionally, Long told me the original work would be covered under warranty, but I found out later that he didn’t have the authority to determine that.
10/18/2023
Joseph D. VERIFIED CUSTOMER
Matthew Garrett was outstanding. His attention to detail, follow up, and thoroughness is exceptional. He made sure that my service was done to my satisfaction. He ordered parts that were necessary to complete the installation and made sure the parts were available. He is an upstanding person. Norm Reeves Honda is fortunate to have an employee like him. I will request Matthew as my service coordinator from now on. Thank you Matthew.
10/18/2023
Anand U. VERIFIED CUSTOMER
Excellent service!
10/18/2023
Mingyu S. VERIFIED CUSTOMER
Luis was a great guy to work with. Easy to talk to and was very imformative. Definitely will come back
10/18/2023
Necker L. VERIFIED CUSTOMER
I received fantastic service today. Thank you.
10/18/2023
Maria Y. VERIFIED CUSTOMER
Thanks to Alexander for taking care of my Civic!
10/18/2023
Timmy W. VERIFIED CUSTOMER
Delano was great
10/17/2023
Ralph M. VERIFIED CUSTOMER
Mathew Garrett was courteous and genuinely interested to help and find the answer to my concern regarding the shimmering to my steering wheel and the 2 second orange rectangle displayed in my dashboard. Thank you Mathew.
10/17/2023
Maria D. VERIFIED CUSTOMER
Thank you!
10/17/2023
Trevor G. VERIFIED CUSTOMER
Delano was professional courteous and handled my service needs perfectly...
10/17/2023
Rocio A. VERIFIED CUSTOMER
Brandon, thank you for the superb costumer service! We encountered a few hiccups during my visit, but you handled it with such professionalism and kindness. I’ll be visiting this location again as a result of your amazing service! Keep up the great work!
10/17/2023
David . VERIFIED CUSTOMER
I left a text message earlier. Since I got my car back last Thursday and I noticed today that my fog lights are not on. Could you please hook them up? I believe they were disconnected when working on my front spoiler
10/17/2023
Rachael N. VERIFIED CUSTOMER
Nathaniel was great. Very honest, polite and direct. 10/10 experience. Also appreciated the video update, although I’m not sure that was Nathaniel who sent it in.
10/17/2023
Amer S. VERIFIED CUSTOMER
Matthew was great. Very professional and knowledgeable.