Brandon was very nice. He tried to help. But your solution to the issue with my brand new car is utterly B.S. the feeling I get is because no one has a fix for my issue, they simply avoided my calls. I was communicating by text. What kind of customer service is that???? If I want a text, why not program bots to do the same thing? Honda is deflecting responsibility similar to when airlines blame weather or air traffic control for delays so that THEY do not have to compensate their customers. Same situation here.
You sold me a brand new defective car. That’s another point too. The sales team was on the full court press when they were selling me the car. After the purchase I never received a thank you or any follow up. “Hows the car? What can we help you with? “. Nothing! Crickets!
How do you make it right? If you want to make it right, here are two phone numbers you can reach me on. Cellphone: ****-****-xxxx or home ****-****-xxxx. Until then DO NOT send me any surveys of call me with nonsense, BS explanations that the “Honda Wi-Fi system is why your update is not working”. Please!!!
11/4/2023
Robert O. VERIFIED CUSTOMER
Service advisor Nathaniel Arce was thorough, cordial and very professional. He communicated clearly and I always appreciate it when I'm NOT pressured into service I don't really need and he did not do that. Great job, Nathaniel.
11/4/2023
Thomas S. VERIFIED CUSTOMER
????
11/4/2023
Jake S. VERIFIED CUSTOMER
Matthew was very attentive to what my car needed. He listened & provided me great service
11/4/2023
Ashley P. VERIFIED CUSTOMER
Excellent experience
11/4/2023
Sally P. VERIFIED CUSTOMER
Delano was helpful and professional. My car was finished when promised and I was informed of any problem promptly
11/4/2023
Lisa P. VERIFIED CUSTOMER
Delano is a pleasure to do business with.
11/4/2023
Severino S. VERIFIED CUSTOMER
He was great. I never ask for a replacement business card but his customer service was great that I asked for his business card.
11/4/2023
Roberta . VERIFIED CUSTOMER
Delano was very professional and provided outstandung customer service. I really appreciated everything he did to ensure I received excellent satisfaction regarding my car issues. Thank you Delano and Shawn!
11/4/2023
Gail E. VERIFIED CUSTOMER
I had to wait almost 2 months for a part for my truck to be fixed. My service representative was not proactive. It was only after I asked to speak to his manager that my part mysteriously was ready for installation the next day. I would not recommend your service department.
11/4/2023
Ed S. VERIFIED CUSTOMER
I wouldn't trust anyone else with the service for my Honda. My car continuesto run like a new one.
11/3/2023
Rudy M. VERIFIED CUSTOMER
The service was great.
11/3/2023
Jason L. VERIFIED CUSTOMER
Service and communication was excellent from Arbenz regarding my issue with the Odyssey. Best Honda service center in the area.
11/3/2023
Abraham L. VERIFIED CUSTOMER
Excellent Service
11/3/2023
Carole K. VERIFIED CUSTOMER
Arbenz was great. Just wish the vehicle had been washed.
11/3/2023
Neal W. VERIFIED CUSTOMER
Great job on warranty work.
11/3/2023
Doretta S. VERIFIED CUSTOMER
Delano always takes care of me. I like the fact I can go directly to Delano. He got the car completed sooner than expected.
11/3/2023
Zal S. VERIFIED CUSTOMER
Brandon was super helper all the time.
We are very happy with his performance.