Your service technicians are the most courteous, friendly and professional that I have ever met. You must have a great training program.
Luis Prado was very helpful and knowledgeable. I appreciate the great service.
10/31/2023
Katrina B. VERIFIED CUSTOMER
Excellent customer service and communication from Luis Prado and the entire team. Thank you!
10/31/2023
Florence . VERIFIED CUSTOMER
I'm very pleased with your service with Brandon Son! He is very pleasant & acknowlegeble about my vehicle with good advice!
10/31/2023
Linda S. VERIFIED CUSTOMER
Arbenz is always great! We always try to make an appointment with him.
10/30/2023
Irena P. VERIFIED CUSTOMER
Thank you so much for a smooth experience
10/30/2023
Ali K. VERIFIED CUSTOMER
1: the glove box was not broken. I don’t use it. Probably technical service broke it when they check the cabin filter.
2: I reported car has vibrating and work noisy on drive idle. I know my car. I know it’s reaction. Probably this issue under warranty. You don’t want to fix and just saying that is normal. It is not normal.
10/30/2023
Gerald C. VERIFIED CUSTOMER
Great job, thank you!
10/30/2023
Joseph G. VERIFIED CUSTOMER
Good job.
10/30/2023
Eric T. VERIFIED CUSTOMER
Thank you
10/30/2023
Karen Ann. VERIFIED CUSTOMER
Matthew is amazing! So polite and so professional. I could not be happier with my recent visit. Thank you!!!
10/30/2023
Robert C. VERIFIED CUSTOMER
Delano has outstanding customer service skills!
10/30/2023
Michael C. VERIFIED CUSTOMER
The person at the service station was professional and helpful. He kept me up to date and made sure my car was repaired. Would have appreciated a loaner vehicle but that was out of his hands.
10/30/2023
Ben J. VERIFIED CUSTOMER
Long was quick, efficient, and explained things well.
10/29/2023
Jalisa B. VERIFIED CUSTOMER
Great customer service, they were quick and efficient!
10/29/2023
Robert M. VERIFIED CUSTOMER
I had a 9:45am appointment for Saturday October 21st. So I had my car towed to Norm Reeves Honda Irvine on Friday afternoon October 20th and Michael checked me in. And was advised it would be looked at that afternoon. I informed him that I had a Saturday appointment. On Saturday I rented a car because I figured it would be there for a few days and needed transportation. Saturday afternoon after renting the car I was in the neighborhood so I swung by the dealership to get a status update. I was advised that the car hadn’t been looked at and it was assigned to a mechanic who was off on Saturday. So my question to the service agent, why would you on Friday assign the car to a mechanic who is not working on Saturday when I have an appointment? The service agent couldn’t give me an answer. So on Monday it was finally looked at. I was not happy at that point since I was paying $70 per day for a rental car. *Note- this is not a bad review of Delano. Rather, it had to do the first few days of my car being at the dealership BEFORE Delano got involved.
10/29/2023
Kady L. VERIFIED CUSTOMER
Mayhieu was very attentive and his attitude made me feel at ease with Norm Reeves Honda Supercenter services.
10/29/2023
Greg K. VERIFIED CUSTOMER
I don’t understand how the labor cost is calculated! The invoice difficult to understand also the job done was to expensive $2,590.41
Service was good
10/29/2023
Maribel P. VERIFIED CUSTOMER
As always Arbenz delivered a great customer service experience
10/29/2023
Joan B. VERIFIED CUSTOMER
I already responded. But it will not submit. Michael Fernandez is the best!