Delano is great. He's very nice and helpful. Thank you!
11/16/2023
Vania B. VERIFIED CUSTOMER
I love the service center guys. I usually have Arbez who is great but today I had a new guy because Arbenz was off work today and he was wonderful as well
11/16/2023
Rowan B. VERIFIED CUSTOMER
While Delano is very nice, I still don’t understand how before my routine 100k mile service my AC was fine then immediately afterwards it’s suddenly not fine and needs $1500 more of parts and repair. It’s just all too a little coincidental for me. Due to this I will not be returning.
11/16/2023
Marjorie P. VERIFIED CUSTOMER
I was told my care is going to be ready between 3-4pm and I will receive a call. Waited till past 4 and decided to initiate the call myself. When I talk to Michael I was told he will check with technician and that he will call me back. There I called again past 5, I understand he has to check everything to make sure the suggested “maintenance or job needed on my car” are all right. But at least I was looking forward for a call and let me know what is happening.
11/16/2023
Bruce S. VERIFIED CUSTOMER
As always, Alexander provided outstanding customer service
11/16/2023
Tricia P. VERIFIED CUSTOMER
My car is still not fixed after 4 times taking it in for the same issue. I was not notified when my car was ready and then I had my car for over 1.5 hours and finally received a text my car was ready. Very poor communication. Did not go over any of the items that were addressed.
11/16/2023
Loretta C. VERIFIED CUSTOMER
Matthew was fabulous. He was very caring and so polite.
11/15/2023
Frank Y. VERIFIED CUSTOMER
Awesome customer service. Thank you!
11/15/2023
Richard L. VERIFIED CUSTOMER
Great service department! Very helpful explaining what was needed to keep my car in top running condition.
11/15/2023
Eric G. VERIFIED CUSTOMER
Delano was awesome. Easy to work with, no nonsense, in and out. Extremely helpful as I was on a time crunch.
11/15/2023
Marilyn C. VERIFIED CUSTOMER
Thank you to Delano Nichols and all the staff at Norm Reeves Honda.
If I had to change one thing it would be to make your service more affordable. I may not be coming back because your service rates are extremely expensive.
11/15/2023
Kim S. VERIFIED CUSTOMER
Alexander was wonderful!!
11/15/2023
Mary O. VERIFIED CUSTOMER
Took care of my service quickly and answered my questions
11/15/2023
Priscilla H. VERIFIED CUSTOMER
Thank you. Everything was great
11/15/2023
Natalie W. VERIFIED CUSTOMER
While it was a little frustrating to have to bring the car back for the clicking noises, I’m thankful that they finally figured out the problem and fixed it!
11/15/2023
Rajesh M. VERIFIED CUSTOMER
Michaele was extremely helpful to assist with the needed service and recalls on my vehicle and the work was completed even before the promised time.
11/15/2023
John M. VERIFIED CUSTOMER
Great presence. Felt valued as a customer. Complemented my car and asked how my day was going. Thanks for being kind.
11/15/2023
Christine C. VERIFIED CUSTOMER
Matthew is always courteous and professional- glad that he was able to service my car again.
11/15/2023
Brenda A. VERIFIED CUSTOMER
Gus Hernandez provided me with exceptionally superb customer service as well as Raffy and Drew.
They deserve a raise and service award...10 stars out of 10!!!