Luis is so professional and he was really helpful.
He is so responsible.
11/19/2023
Christopher B. VERIFIED CUSTOMER
Quick and easy service. Nice waiting area. Service advisor was friendly, curious and well informed on my Honda.
11/19/2023
Mahmud P. VERIFIED CUSTOMER
I always take my car to Norm Reeves. They’re the only ones I trust.
11/19/2023
Carolina N. VERIFIED CUSTOMER
Delano was top notch. Made the process seamless
11/19/2023
Maricon O. VERIFIED CUSTOMER
Nathaniel was really helpful .
11/19/2023
Louis N. VERIFIED CUSTOMER
Yes, I really satisfied .
11/19/2023
Todd S. VERIFIED CUSTOMER
I really like dealing with Alex. He is one of your top service advisors in my opinion. I look forward to coming back due to his professionalism. Alex is very knowledgeable and great at explaining things to his customers.
11/19/2023
Ramakrishna P. VERIFIED CUSTOMER
Huge blunder is that the hood was not locked properly and this I realized only after driving car home and trying to lock with keyless fob as it was not giving regular lock beep. Very irresponsible. Expected professional service experience. And wait time was over 3hours for simple oil and brake fluid change and also it would have been good to inform ahead if long wait times are anticipated.
11/19/2023
Jasmine Y. VERIFIED CUSTOMER
He’s great!
11/19/2023
Nikki W. VERIFIED CUSTOMER
Excellent Customer Service.. Thank you..
11/19/2023
Timothy J. VERIFIED CUSTOMER
Had a good experience!
11/18/2023
Suneet K. VERIFIED CUSTOMER
Great employee
11/18/2023
Jeanie T. VERIFIED CUSTOMER
Always please with the service Arbenz provides with a positive attitude, knowledgeable and caring for his customer. Explains in detail of anything I need to know of car repairs that needs immediate attention. I just got laid off from my job and needed to get the steering wheel leak repairs and was kind to provide a discount that help reduce the cost some - really appreciated his kindness and caring.
11/18/2023
Jose B. VERIFIED CUSTOMER
I really like the service, they provide excellent service
11/18/2023
Aminzhan M. VERIFIED CUSTOMER
Great and polite advisor who wants to help
11/18/2023
David C. VERIFIED CUSTOMER
Very professional and made whole experience pleasant.
11/18/2023
Sun H. VERIFIED CUSTOMER
I waited two hours for an oil change with appointment. Is this acceptable to you?
11/18/2023
Noreen C. VERIFIED CUSTOMER
Delano was very professional. He is why customers trust your dealership. I would work with him again gladly.
11/18/2023
Vickie N. VERIFIED CUSTOMER
Arbenz was very helpful and kept me updated
11/18/2023
Jeremy M. VERIFIED CUSTOMER
A $400 pair of prescription sunglasses were stolen from my vehicle while in your possession. I dropped my truck off last night and mistakenly shut my locked door after dropping the key in the night drop. I realized almost immediately that id left the glasses in the car. Since I'd already dropped the key in the night drop I had no choice but to trust they would be safe. I can't tell you how upset I am having to drive home in the truck unable to see the cars clearly on the road. Very dangerous. I'm leaving town next week and I really need my glasses to see . Up to this point I've had such a good experience at your dealership but unless this is fixed I will never step foot on your property again. This is my second Honda Ridgeline and I thought I would remain a life long customer of Norm Reeves but now I can not trust anyone from your company again. I expect my glasses be returned or reimbursed the cost of the glasses.