Luis did a great job, and the team completed service very quickly. Great customer experience!
12/1/2023
John O. VERIFIED CUSTOMER
He got it back fast.
12/1/2023
Kip D. VERIFIED CUSTOMER
Michael Hernandez was terrific in handling everything for my Honda.
Extremely helpful. Very knowledgeable. Very patient & kind.
Norm Reeves Honda is fortunate to have him!
12/1/2023
Donghyun J. VERIFIED CUSTOMER
He was very friendly..
Thanks for his professional advice for my car problems.
Now I could drive my car again without any worries about it,,,
Thanks.
12/1/2023
Marco F. VERIFIED CUSTOMER
Alexander showed complete customer service, he was polite answered my questions that I had
A complete delight
12/1/2023
Maryam M. VERIFIED CUSTOMER
He was very nice , professional and respectful and did his best .
12/1/2023
Richard W. VERIFIED CUSTOMER
OK he was great!
12/1/2023
Gayle C. VERIFIED CUSTOMER
Thank You!!!
12/1/2023
James L. VERIFIED CUSTOMER
Brandon Son of Norm Reeves Irvine Honda has went above and beyond to help me with my vehicle. On top of that, we were able to arrange an appointment and get the issue addressed in only a few hours.
12/1/2023
Mark V. VERIFIED CUSTOMER
Luis, was absolutely amazing but I’m concerned that my Honda Pilot is a flawed vehicle. This service was the third major problem after the Computer and Software problems closely followed by a transaxle replacement and shortly thereafter an Engine Block replacement. I need to go on record letting Honda know that if there are any further out of the ordinary service issues I will be demanding a new vehicle. To repeat, I have no issues with the service personnel, the concern is the major problems with the vehicle.
12/1/2023
Daniel F. VERIFIED CUSTOMER
Purchased the car at this dealership and get all my service there. Nothing but good service for years. No reason to go anywhere else.
12/1/2023
Elise B. VERIFIED CUSTOMER
Luis was very nice and updated me on the status of the car. It was a great experience!
12/1/2023
Laura M. VERIFIED CUSTOMER
Thank you
12/1/2023
Qui H. VERIFIED CUSTOMER
shoutout nathaniel he was so nice
12/1/2023
Farzin P. VERIFIED CUSTOMER
I had to wait 15 minutes in my vehicle for a service advisor to come out even though I scheduled an appointment ahead of time I even got there 5 minutes before my schedule time to make sure I get in the queue may want to make sure I'm future service advisor are available to meet up with the customers
11/30/2023
Dwayne R. VERIFIED CUSTOMER
Michael was great. Very professional, courteous and attentive. Great service.
11/30/2023
Stephane G. VERIFIED CUSTOMER
No resolution to problem created by recall. It’s not ok to have to chase the team for this. Very bad customer service.
11/30/2023
Clarisa B. VERIFIED CUSTOMER
I’m wanted to thank you for a great customer experience yesterday with my vehicle maintenance appointment. As soon I pulled into the service drive, I was immediately greeted by a porter. Arbenz then came to greet me and assist me.
Arbenz did an amazing job explaining exactly what my A14 maintenance alert would entail and provided options just in case I needed to think about financial options.
Since the service was going to take a few hours, Arbenz coordinated a shuttle ride home for me. George was very warm and friendly during my drive home.
Arbenz was very communicative and kept me informed of the status of my vehicle. He informed me of the need to replace my rear brakes as well as coordinated a Lyft ride back to the dealership.
The Lyft came within a few minutes and I was back at the dealership quickly. Arbenz greeted me and was ready to further explain all the details of my service.
I stopped having my vehicle serviced at dealerships years ago due to a few negative experiences I had in the past. I have it another try, and things seemed to improve. This visit was by far one of the very best experiences I have had.
I truly appreciate the exceptional service I received…thank you!
11/30/2023
Laurie L. VERIFIED CUSTOMER
Service was great!
I do miss having my car wash.
11/30/2023
Johnn H. VERIFIED CUSTOMER
Think you have VIN number. Car has 32,800 miles. Excellent condition in and out Jo damage history. Value?