Very easy to make an appointment and didn’t have to wait even 1 minute for someone to come and help me when I arrived to the service area even during a busy time! Good communication about what services my car needed.
12/22/2023
Wang Z. VERIFIED CUSTOMER
??????
12/21/2023
Allan S. VERIFIED CUSTOMER
Good experience
12/21/2023
Mohamed M. VERIFIED CUSTOMER
Great service
12/21/2023
Carolyn W. VERIFIED CUSTOMER
My dissatisfaction, for the first time ever with Norm Reeves Honda since I purchased my car there in 2017, was not specifically with Louis. My source of dissatisfaction was with the lack of communication from start to finish regarding this service (specifically, what was recommended in the service at the time I initially scheduled the appointment , estimated cost for the service, and the difficulty I experienced communicating with the Norm Reeves service staff the day of the appointment…I was placed on hold for extended periods of time on 2 occasions, and the service representative I was assigned to was not available at another time when I called…. I had to
ask for a supervisor to speak with rather than being offered an alternative
person to speak when Louis was away at lunch.
12/21/2023
Silvar R. VERIFIED CUSTOMER
I assume I left a Hymns By Johnny Cash CD in the 2008 Honda Element I traded in.
12/21/2023
Jenice M. VERIFIED CUSTOMER
Went above and beyond customer service and exceeded all my expectations and a great and very personable service advisor !
One of the BEST I’ve dealt with there!
He’s a keeper!
12/21/2023
John C. VERIFIED CUSTOMER
Brandon Son was great, patient and took the time to record all the concerns raised about the vehicle. The only aspect of the service was that it was difficult to get hold of a live person when trying to get the status of the vehicle. No one answers the phone. I called 3-4x and got terribly frustrated. I had to call sales and tell them to contact the service department. The best part was it was a simple fix and I was not charged.
12/21/2023
Sarah B. VERIFIED CUSTOMER
He was great and made sure that we were looked after!
12/21/2023
Chae S. VERIFIED CUSTOMER
Excellent customer service.
Great work!
12/21/2023
Carolyn C. VERIFIED CUSTOMER
I sent a note when I returned home to thank Michael for a job well done. He was very thorough, patiently describing the work that should be done soon and giving me a heads up for what would be needed “down the road” at the 100,000 mile mark. Before I left, he went over the inspection checklist with me. I would describe Michael as very professional at the same time warm and personable… he inspires a feeling of trust. I told him I hoped he was appreciated and appropriately compensated by his employers!
12/21/2023
Anthony M. VERIFIED CUSTOMER
Good service
Alex is a great guy!
12/21/2023
Jennifer R. VERIFIED CUSTOMER
I like that the service advisors are friendly and advise customers but do not use high pressure sales tactics.
12/21/2023
Martin M. VERIFIED CUSTOMER
i mentioned some minor concerns about my car and mr Delano was just happy to look into it and even added that they will wash my car .All the little issues on my car was taken care of which i really appreciate and made me feel safer to Drive my Car again.
12/20/2023
Ramez G. VERIFIED CUSTOMER
The service rep was so helpful and understanding, although I didn’t have an appointment but when he sensed my worries to drive the car while there was an issue with the computer he immediately checked in the car not only that but also finished it earlier than expected
12/20/2023
Aby S. VERIFIED CUSTOMER
He is a Gem. Excellent service
12/20/2023
Carissaa H. VERIFIED CUSTOMER
Nathaniel is a very pleasant agent to do business with. He has great customer service skills. I can't say the same for the last dealership I dealt with at Hyundai.
12/20/2023
Melissa P. VERIFIED CUSTOMER
Long left for lunch before notifying me of my car being ready. Another attendant had to step in to help, then a third, to locate my paperwork. I asked if this happens often and the employees who stepped in to assist me said he does this often, so often that they’ve coined the term “a Long break”. One of the employees told me he’s even skipped his own lunch to make up for Long’s lack of communication. This is horrible! He was a nice guy but he seems really entitled.
12/20/2023
Claudia T. VERIFIED CUSTOMER
I took my car in for a recall, and because the break button. Would get stuck in the morning. They fixed issue with recall and then they quoted me 390.00 for parts and labor. We declined because we didn't feel it needed a new part. Today we had to take it in again because the lighs on the shift controls were not working. Took it in again today and apparently the service technician forgot to connect the wire. I've bought 3 cars from your dealership you guys and this was one of the worst experience I've had.
12/20/2023
Sean P. VERIFIED CUSTOMER
Shuttle service or Lyft never showed despite several promises.
No preventative maintenance was done despite Honda having clear options for this exact issue (part #4019-2317)
Not covered by warranty despite being fault of material chosen by manufacturer. Was promised anti-rodent material was used for all wiring/hosing in engine compartment when leasing the vehicle after I had this issue previously.
Will not return to this location. Would not recommend this location or Honda in general to anyone I know.