Luis was very attentive, informative and courteous!
12/20/2023
Howard M. VERIFIED CUSTOMER
Was not called earlier to approve two items that could have been done within the day—if I had been told about them earlier to approve. ,Then, when I was told about them when I was called to pick up the car, I asked if those were intended to be things for next time and the reply I got was they should be changed “Sooner rather than later”. 30 minutes or so later, when I went to pick up the car, I was told those procedures take about 15 minutes. So I could have been told when I was called, even later in the day, that those could be done if I wanted before I picked the car up.
12/19/2023
Mohammed B. VERIFIED CUSTOMER
It was great working with Mike. Mike was reliable and provided good answers and advice for service/repair needs.
12/19/2023
Gay H. VERIFIED CUSTOMER
As always Arbenz provided excellent service
12/19/2023
Alicia S. VERIFIED CUSTOMER
Great customer service
12/19/2023
Ryan L. VERIFIED CUSTOMER
I waited for almost 4 hours for the service, only to find out that they have not done anything yet. The service is only Change Oil (A2) and Check AC.
He should atleast give us an update so we can decide if we will wait there or we'll come back. Over all the service for OIL CHANGE is from 10am to 4pm. So Frustrating. 1 over 10
12/19/2023
Karen M. VERIFIED CUSTOMER
Delano did a great job helping me. If he is representative of the Service employers at Norm Reeves, I will driving a little further to have my services handled by you.
12/19/2023
Vafa H. VERIFIED CUSTOMER
Good communication
12/19/2023
Ashmika P. VERIFIED CUSTOMER
Amazing service, absolutely easy from the start. Nathan was great and extremely helpful.
12/19/2023
Jesus A. VERIFIED CUSTOMER
Nathaniel was very courteous and professional. He gave me an accurate wait time. He should be on the helpful Honda commercials
12/19/2023
Gregory N. VERIFIED CUSTOMER
Alexander was very professional and thorough. Excellent service.
12/19/2023
Xavier V. VERIFIED CUSTOMER
I thought Alexander was great! He was very friendly, professional, knowledgeable, and honest. I went in because I thought I needed an oil change, but then he realized that I had a tuneup not too long ago and got the oil changed during that tuneup. he said that the service guy must not have reset the sensor/indicator for an oil change. So he said I don’t need an oil change and just had them reset the sensor. That save me at least 60 bucks. Besides this, he was just very pleasant to talk to.
12/19/2023
Dennis Q. VERIFIED CUSTOMER
Nathan got me in and out quickly, even with the holiday luncheon break on that day. Thank you.
12/18/2023
Nahid V. VERIFIED CUSTOMER
He was efficient and honest. Thank you Long.
12/18/2023
Oscar R. VERIFIED CUSTOMER
Nathaniel did a great job of keeping me up to date on the status of my vehicle.
12/18/2023
Gilberto M. VERIFIED CUSTOMER
Long Le is an excellent worker and helped me fix the issue on my vehicle. Definitely would go back to him. Excellent customer service.
12/18/2023
Elena C. VERIFIED CUSTOMER
Awesome staff.
12/18/2023
John L. VERIFIED CUSTOMER
Delano Nichols did very good job - kept in touch with follow ups, well explanation on diagnosis of my vehicle and good professionalism