Mike H has taken care of our cars for years. I trust him and he follows up our car care with responsibility for quality customer service.
3/31/2024
Cheryl W. VERIFIED CUSTOMER
I am released my car was well taken care of!I think all the team work for excellence taking care of our cars
! Thanks to all of you.
3/31/2024
Neal W. VERIFIED CUSTOMER
Delano did an excellent job and kept me apprised all the way!
3/31/2024
James M. VERIFIED CUSTOMER
Excellent service. Thank you!
3/31/2024
Stephen C. VERIFIED CUSTOMER
Nathaniel was quick and clear in his communication. Got it all done and checked me out quickly as well.
Thanks
3/31/2024
Michael K. VERIFIED CUSTOMER
Alex was personable, professional, and kept communication. Given my import, his solutions to my particular situation were logical and helped financially. Few companies pay attention to first contacts with customers, Alex made an excellent one with me. Thanks
3/31/2024
Matthew O. VERIFIED CUSTOMER
Nate, was all the things you want in service associate. He was fast, knowledgeable, and friendly. He knew how to balance his time and keep his focus while dealing with other clients. I saw this and it was commendable. Thanks for all you did Nathaniel.
3/31/2024
Calla R. VERIFIED CUSTOMER
Awesome!! Concise and very helpful
3/31/2024
Lisa G. VERIFIED CUSTOMER
Delano is positive and helpful. He is clear and straight forward. He makes having to bring my car in enjoyable.
3/30/2024
Patrick S. VERIFIED CUSTOMER
Great Service!!!
3/30/2024
Frank F. VERIFIED CUSTOMER
My service advisor Brandon was super friendly and helpful and knowledgeable about everything!!!! I hope he helps me again!!! Thanks Brandon !!!!!!!!!
3/30/2024
Sharon H. VERIFIED CUSTOMER
When my car yesterday afternoon a sensor in one of or all of my tires was damaged . The tire pressure low notification came when I drove home from norm reeves Honda Irvine I pulled over and had tire pressure checked and tire pressure is good on all 4 tires and the notification was turned off in settings
But The low tire pressure notification will not stay off and the tire pressure is good
Something happened when my car was serviced yesterday and I not satisfied and would like this resolved at no charge
Thank you. Sharon Tansey Hughes
3/30/2024
Hari G. VERIFIED CUSTOMER
A 78 year old man who has lived through life’s experiences Norm Reeves Honda assumed I was some dumb/ stupid old man who has no knowledge about automobiles. Having said that my 2013 Honda CR-V with 59900 miles on it the Multipoint test was so drastic that I was told to spend $3770.00 or it’s a death nail. This submission was so ridiculous that it put my Trust in you on thin ice.
After I returned home I changed the engine air filter and cabin filter for $44.10. You would have charged me well over $250.
3/30/2024
Lucy C. VERIFIED CUSTOMER
Good svc, thanks.
3/30/2024
Duy N. VERIFIED CUSTOMER
Sean and Delano were great. Only issue was getting a shuttle/car to take me back to the dealership. Besides that small hiccup, I would recommend the service department to anyone and will come back.
3/30/2024
Herald L. VERIFIED CUSTOMER
Mayhieu made the experience amazing even though I had to wait he kept me informed all the way through the visit
3/30/2024
Viki B. VERIFIED CUSTOMER
Original issue was not resolved: tire warning light still on.
3/30/2024
Gayle C. VERIFIED CUSTOMER
Completely Satisfied
Thank You
BC
3/30/2024
Paris E. VERIFIED CUSTOMER
Nathaniel Arce was very professional, helpful and patient.