The car was serviced in the time indicated. Nathan was very polite and efficient.
9/6/2024
Cleo L. VERIFIED CUSTOMER
It’s always a pleasure to work with Brandon Son when I bring my car in for service.
9/6/2024
Joseph A.. VERIFIED CUSTOMER
Excellent service. Thank you
9/6/2024
Erin M. VERIFIED CUSTOMER
Very polite and thoo
9/6/2024
Shazad Y. VERIFIED CUSTOMER
My negative experience is not specifically related to the service advisor, but more generally due to a feeling of being scammed. I was told the technician was recommending replacing the air filer and cabin air filter during the multipoint inspection. No pictures were provided to document the condition of either filter. I replaced the cabin air filter myself before I brought the car in for an oil change, so I knew someone was trying to take advantage of me. The excuse was that the technician made a mistake and only meant to mark that the engine air filter needed to be changed. I'm really disappointed as I bought the car at Norm Reeves and have been bringing it there for service for 5 years.
9/6/2024
Michael D. VERIFIED CUSTOMER
Thank you for the excellent service.
9/6/2024
Mandel M. VERIFIED CUSTOMER
Brandon was the best! He saved my family’s Labor Day trip by providing us with a rental vehicle after my Pilot broke down on the freeway. Brandon kept me informed and got everything wrong with the car fixed. He and the Irvine service department is top notch!
9/6/2024
Vaughn B. VERIFIED CUSTOMER
Brando was terrific! My car got thorough and prompt results.
He was polite, but more than that, he kept me apprised and informed all along. He is a person who can be trusted.
9/6/2024
Patrica Y. VERIFIED CUSTOMER
Brandon Son is very professional and helpful. He makes my Honda experience excellent.
9/6/2024
Thelma B. VERIFIED CUSTOMER
Nathaniel was very nice, respectful and made sure that the customer is well satisfied.
9/6/2024
Rene A. VERIFIED CUSTOMER
Service advisor Brandon son is very helpful
9/6/2024
Joyce H. VERIFIED CUSTOMER
I am very satisfied with my Honda service experience and service advisor Gerardo Molina. Thank you.
9/6/2024
Flor . VERIFIED CUSTOMER
Thank you, Mr. Jay and Mr. Luis Prado in greeting me as I drove up to receive service on my car I find it very professional on your behalf's. I felt good vibes and respectfully taken care of in a timely manner. It was my first time at your dealership, for service and you took the time to explain the service that was being done , and guided me to the waiting area. I can see why your Honda dealer at Norms Reeves is top #1 in OC. You demonstrated that you care about your customers !????????????????????????
Thank you,
Mrs Flor Huerta
****-****-xxxx
9/5/2024
Jeff Kurt. VERIFIED CUSTOMER
Michael was very accommodating from the start until the end of the transaction. He also made sure to reach out to me for some parts replacement needed for maintenance. I didn’t have to wait that long considering that I came in about 10 minutes late
9/5/2024
Balbir K. VERIFIED CUSTOMER
Excilent job michal frandaz attend very good
9/5/2024
Jayant P. VERIFIED CUSTOMER
He’s always been wonderful
9/5/2024
Terrie M. VERIFIED CUSTOMER
Gerardo was great! Explained everything. Very personable !
9/5/2024
Frank S. VERIFIED CUSTOMER
Very professional. Answered my questions. A very good experience
9/5/2024
Caron A. VERIFIED CUSTOMER
Best experience ever, first experience
I drove from my town where I have received the worst experience ( mostly from upper management) to Irvine
9/5/2024
Jaxson J. VERIFIED CUSTOMER
Service was excellent! I will highly recommend Norm Reeves and Gerardo to all my friends. Thanks again.