Freeway Honda Auto Repair Service

Disappointed that the car could not be washed And that the technician forgot to reset the service reminder alert and I had to come back for it

My problems started mid August 2019 (16-17th). My car was glitching, not starting, making not normal sounds. I brought it in on 8/17 and was told nothing can be done since my car wasn’t having a problems while it was there. Since that day I was back pretty much every 2 weeks. So this would be a total of 6 times and I’ve been coming back for the same reason the first 4xs I was told it’s fine we fixed it (the problem “they couldn’t see”) my fifth time I came back because my car alarm was going off on it’s own and wouldn’t turn off without me running outside to manually unplugging my battery. It would happen anytime day or night I was out there the latest was at 3am! The fifth time was helped by Oscar and got some feed back of the things that were checked. He made me feel like someone cared. Helped me with my keys maybe that was the problem. Unfortunately two weeks later I was back when I pulled up a man was taking all my info and asking me what the problem was I told him my car alarm is still going on, the car is powering on on it’s own, I can’t turn off the car, and my boyfriend was able to start the engine with BOTH keys in the house and the worker laughed at me and said “ I don’t believe you.” I was frustrated as I had ALL the videos from every single problem since mid August. Finally I was greeted by Adrian 10/19, he immediately had me step out of the car and reassured me that he believed everything I was saying and he could not believe all the times I had been there in so little time. He took initiative and got Oscar & Jamie Allen involved( and to note everytime I was there I would ask for Jamie Allen and the first 4 times no one either wanted to bother him or he wasn’t there) . They gave me a problem that it could be and FINALLY that’s all I wanted was to hear “ let’s try this and see if this works” instead of “ I don’t know what it could be but we’ll check” then send me back with my car in hopes that they didn’t make it worse. Later that day 10/19 I was called by someone other than Adrian & Oscar stating my was ready. As I was on my way Adrian called and said there was NO way he was going to let me drove the car while it was still acting up. And put me in a comfortable rental with no worries. I can’t explain the relief I had. I’m a student and employeed by a respectable hospital so having to worry EVERY day that my car wouldn’t start or the car alarm was about to go on at any second was something that no one cared about until I met Adrian and Oscar. Thank you guys for your help and for constantly respecting me and listening to me unlike other workers that didn’t seem to pay attention until I was present with a man by my side.

Good service

Thank you

Erick was amazing!! So courteous and helpful. I could easily go to the Honda dealer that is closest to my house but choose to drive 35 min to Freeway Honda. Erick wins my vote!

Me cobraron por prestame un carro y el carro que me rentaron estaba sucio y sin gas.

No comments except pleasantly surprised by high quality of service.

Outstanding customer service provided by Erick. He was prompt and very helpful during my visit. Great job overall!

Erick is always provides the greatest customer service! Always feel very welcomed.

I appreciate that not only my car gets excellent service but that you are also meeting my needs, especially the shuttle service.

The customer service was great and the car service was also great and efficient. Good job guys. Keep it up

Right on time

Asked to speak to a manager, apparently “nobody is in charge today, just us advisors running the floor”, said Oscar. I am extremely disappointed in the service I received today. The *Free* tire paid for within my warranty every month was not worth the time or energy let alone “savings”. I truly would have rather gone elsewhere and paid for it. I would truly appreciate a call back from an actual manager as Oscar is just an advisor... Thank you for your time. Best regards, Ashli R

Jose c was helpful and service was quick appreciated

There was glue on my door panel(window switches) and electrical tape on my front seats & floor .The shuttle drivers were very polite and professional.

Very nice person, thank you Erick.

Erick was great at keeping us updated on our status, helping with service options, and providing us with a clear estimate of work to be done. We will definitely be back for future service needs!

Un excelente servicio por el Saib González

Excellent. Thank you Hector!

Jose was quite courteous and informative. Thank you