He is very very professional and very friendly and nice person thank you so much
12/31/2019
Ruth H. VERIFIED CUSTOMER
Easy to schedule appt, all personnel were attentive. Only issue was that, when I called to make the appt they said it would take an hour. Instead it took two. Nice service driver gave me a ride home. No need to contact me.
12/31/2019
Andrew T. VERIFIED CUSTOMER
Thank you for your service, our vehicle service was completed within a timely manner! Happy New Years!
12/31/2019
Robin J. VERIFIED CUSTOMER
Since you are asking I would say you could work on improving your customer service. I was never greeted with a friendly genuine hello how are you doing today. I was asked a couple of times if I had been there before and when I said no there was no follow up reply. Like welcome to Freeway Honda - we appreciate you choosing us today. The work on my car was quoted for 3 - 4 hours and it took 6. The auto text messages I got were the most friendly but even then when I texted asking how much longer until my car was done I didn’t get a reply. And lastly when I picked up my car there were screws left on the driver side floor and on the passenger side floor were contents from my glove compartment dumped there. Guess they couldn’t bother to put them back. So I’m glad my recall work was done but I don’t see myself coming back to Freeway Honda in the future.
12/31/2019
Anthony A. VERIFIED CUSTOMER
I have never been happier with the service I have received. Jeff and his team went above and beyond to make my experience great. He listened to everything I said and took it heart when working on my vehicle. He was very understanding of my particular situation and it was clearly seen he genuinely wanted to do what he could to help me get my car back running smoothly. I cannot possibly thank him enough for his hard work!! The dealership and him specifically will be highly recommended to anyone looking for a trustworthy place to have work done on their Honda. Thank you again Jeff, you were a live saver!!
12/31/2019
Li F. VERIFIED CUSTOMER
The service is courteous and efficient.
I really appreciate it.
12/31/2019
Jae M. VERIFIED CUSTOMER
Jose L. Cabrera provided me outstanding customer experience with the recall service. He is very professional and knowledgeable. I really appreciated his help.
Best,
Jae M
12/30/2019
Isbenia C. VERIFIED CUSTOMER
Staff was really helpful and kind.
12/30/2019
Leticia R. VERIFIED CUSTOMER
Very good service
12/30/2019
Conallee M. VERIFIED CUSTOMER
Saib & team are always amazing!!Thank you!!!!
12/29/2019
Joseph J. VERIFIED CUSTOMER
Awesome customer experience , transparent in setting the expectation. Thanks Jeff
12/29/2019
P VERIFIED CUSTOMER
I'll contact you later
After service.
12/29/2019
Hilda R. VERIFIED CUSTOMER
Awesome customer service
12/29/2019
Ashley M. VERIFIED CUSTOMER
Slow service and wasn’t given answers to the questions I asked. I had waited a long time for my car to be done. When I decided to take a look outside, my car was sitting there but I had not been told it was done. I went to the front desk to ask about it, the attendant saw me and finally looked into the computer to look at the “status” of my vehicle. When I went to go pay, the cashier took an unnecessarily long time to ring me up. I also had to wait a long time for the outside attendant to give me my keys to leave. Overall terrible costumer service.
12/29/2019
Norman V. VERIFIED CUSTOMER
Excellent customer service.Check my Honda Pilot which under warranty and informed me that I need to change and repair the problem of my Pilot.Good job ????????
12/29/2019
Yanira C. VERIFIED CUSTOMER
Thank you for help today, I really appreciate how you got me out so quickly! My daughter had fun skating!
12/29/2019
Grace K. VERIFIED CUSTOMER
??????????
Jeff explained all the issues with the car and kept me informed by text and phone.
He worked above and beyond and he was an excellent service advisor!
12/28/2019
Steve W. VERIFIED CUSTOMER
Oscar has been helpful and kept aprized of the repair options and progress.