Freeway Honda Auto Repair Service

Jose is wonderful. Thoughtful and professional.

I’ve been to multiple Honda Dealerships in the OC area and Jeffrey Sabraw has given me the best customer service out of everyone. Thank you

Done a good job

Jeff was very professional Answered all of my questions and got my vehicle done quickly

It’s always great there

He was great , went above and beyond

No debrief with Jeff on 360 inspection.

Adrian was great! I was in for a recall service on my car, but I inquired about an outside temperature sensor and he proceeded to come back with a better deal than initially quoted without me having to ask. He was very hospitable, would be happy to work with him again! Thank Adrian!

Oil change is Too expensive. Saib is great, but I can't afford $54.00 for O&F change all the time. Thinking of going elsewhere...

Amazing service thank you Oscar.

Great staff

The service was quicker than I anticipated.

Thank you :)

Bad services

Excellent

Oscar was very accommodating on the phone & my auto was fixed the same day.

Each visit for car service is pleasant. Thank you!

Oscar was great we had a fun conversation to begin the visit & I got my text updates then Oscar explained what the suggestions were to me in detail. Very happy with how Oscar handled my service call.

Hi, Got the estimate even I mentioned the problem and they charged around $150 Charge. The Jose Cabrera told me I don't have any warranty and they should charge me for repair a 2017 Honda. I was sure that I had Warranty He said He did check and there is no warranty. I told him I don't want to because I am sure I have a warranty. He said if you take your car and back again we will charge you for estimate again. Kind of force me to left the car I agreed to left the car because I didn't want to pay more. I called my dealer and asked him if my car has a warranty they said it has a warranty. I called Jose after 30 minutes and told him the whole story. He immediately said we already open the parts and we will charge you for it. So that means I should pay for no service. After I insist and asked him to call the number that my dealer provided for warranty. He accepted and he called me back and he agreed the car has a warranty. Finally my car was repaired. I felt I am not welcome at Freeway Honda Company from the first and I didn't get what is the reason. I always had in my mind the dealers are more trustable people ,but it is apposite. They try to push me to wrong way instead of help and advise I got threated by advisor. I decided to got one more car for my wife but I won't and I told all my friends what experience I had. I am not going to put any review on public application such Yelp and Google etc. at this critical time. I think you might need some changes on your employees before they destroy the company, and I guess they had some supports because they did that behavior with no fear. I never had such a customer service. I hope my experience could help the management to run the business better but I will never back at Freeway Honda and nor my family and friends. Thank you

Un servicio rapido, amable ????