Freeway Honda Auto Repair Service

I typically have good experiences, but for some reason today was a disaster. I used the shuttle service today (which I have used before without problem) for my 8:15 am appt for oil change/tire rotation. I was dropped off at my location via the shuttle at 8:50 am. My car was ready at 10:30 AM so I spoke with Erick who put me on the list for shuttle pick up. He let me know it might be a little of a wait since it was Saturday so I decided to wait 45 minutes for a call back for pickup. Nothing. So I called again and spoke with a gentleman who apologized and said that I should be expecting a call soon but didn’t get anything. Another 40 minutes go by so I call again and it’s 12:00 pm at this point. I was told that the driver was at lunch and Erick was at lunch and I was still pending. At this point I felt stranded and stuck and it about two hours since I had called. I had to order a taxi to take me back to the Honda location and spend my own money of $10-$15 to get back to get my car. This was completely a terrible experience. A service should not be offered if it cannot be delivered reasonably - three hour wait is completely unacceptable.. By 1:00 pm (three hours after I requested a pickup) I was told that they were ready to pick me up. At this point I already got my car and left the dealership. Very bad experience today.

Erick M.Zermeno did an Amazing job. He explained everything step by step and answer all of my questions. Erick is Honest and someone I can fully trust. I'm so happy he's back. Thank you for bringing him back. He's an Amazing employee take good care of him. Sincerely Ana L

He was very friendly and tell you what’s wrong with your car

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First time getting my car serviced at your facility. Service was excellent. Thank you so much for an exceptional 1st time experience.

I requested they bring my back to me the way it my seat was adjusted not put back the way I had it I asked him to make sure it’s done he didn’t I hope it don’t happen again

Good job

Always good service and helpful personal.

Was asked if I would be waiting there and said yes. Was told they would come notify me, that didn’t happen. Got an email only so didn’t see it for an hour. Once I went to the reception area, was asked if I got the text and I said no, she just said ok go to the cashier. Terrible. Sat there for an hour after my car was ready.

The problems were unfunctional door lock and a dead battery which just need to be charged. However, the representative told me the battery must be replaced and before replacing it the mechanic couldn’t fix the lock! Then I called AAA because my battery was still in warranty. Then before the AAA technician came, the Honda mechanic fixed my door lock. Moreover, after the AAA technician tested the battery, he told me no need to replace the battery, instead, driving for 30-45 minutes would work. He said the Honda employees said so just because of money.

He was very helpful, attentive, and kind. I appreciate his honesty and knowledge.

Nice guy, answered all my questions

Great services

They did not clearly explain the total cost of diagnosing a vehicle. I took in my car based on a letter I received about a warrant shaft seal leak. They only stated that I would be charged a diagnosis fee of $170 if they find that the A/C issue is not being caused by the compressor shaft. They did not clearly explain that the total amount would almost double for “materials.” They added dye to my A/C unit without asking and requested I use my car until it began blowing warm air again. I brought the car back and waited 3 hours when they told me it would only take an hour to inspect and just for them to tell me the issue is not the parts they are covering based on the letter. I was better off not taking my car in at all. I paid $310 for the issue to not even be resolved. I would like a call from a Supervisor!

He helped understand the whole process and was very kind. Thanks again Oscar for all your help. From Chris ****

Great customer service

Good service

Had to wait before 10 minutes before someone to take me in to sign for the service.

Honored my service quote, very pleasant experience! Service manager John B and Kenya service adviser were honest and efficient! Thank you!

It was fine.