I am extremely dissatisfied with my experience at Freeway Honda. After swearing I would never come back, a friend convinced me to give it another try and recommended I work with Oscar, mentioning his name for special care. Unfortunately, it was the same disappointing experience. I replaced my tires less than ten months ago, drove only 12,000 miles or less, and yet the inspection showed that my tires were “very bad” and I needed an alignment. I already replaced my tires at Costco and had the alignment done at Freeway Honda. It seems either someone is trying to get more money or the technician inspected the wrong car! I went to Costco right after, and they confirmed the tires are in very good condition. It’s incredible how bad the service has become. Last time I did maintenance, immediately after picking up my car, one of the wheel cups flew off while I was on the 55 freeway. Very poor service all around.
9/28/2024
Rachel V. VERIFIED CUSTOMER
Tinely and polite
9/28/2024
Norma H. VERIFIED CUSTOMER
Erick was very helpful, fast and professional
Thanks Erick for your excellent service. Well done.
9/28/2024
Mario C. VERIFIED CUSTOMER
Great work!
9/28/2024
The Car. VERIFIED CUSTOMER
Saib is a great advisor and help. He has great knowledge and friendly service. He has a very clear way of explaining what is wrong and what it takes to fix the issue . Good communication and always kept me in the loop. 5 Star Service Advisor
9/28/2024
Karina O. VERIFIED CUSTOMER
Saib’s outstanding professionalism was a key factor in my choice to acquire another Honda. His integrity, dedication, support, knowledge, and exceptional customer service abilities are hard to come by. With 13 years of reliable service, we anticipate many more under his expert care, including our newly purchased CRV.
9/27/2024
Victor T. VERIFIED CUSTOMER
Keep up the good job
9/27/2024
Caroline V. VERIFIED CUSTOMER
Oscar was really helpful and nice from the get-go. Really appreciate his feedbacks/inputs on my extended warranties to 'Multi-point inspection' on my vehicle.
I would definitely refer back to him for any car concerns/services in the future.
9/27/2024
Neusha Z. VERIFIED CUSTOMER
Oscar is great! Very helpful and accommodating.
9/27/2024
Mercedes A. VERIFIED CUSTOMER
AWESOME ????
9/27/2024
Des C. VERIFIED CUSTOMER
He is very experienced and well responsive.
9/27/2024
Modesta F. VERIFIED CUSTOMER
Excellent
9/27/2024
Diana U. VERIFIED CUSTOMER
Matthew waddington is always the best! He’s a great advisor
Thank you to him again
9/26/2024
Javier M. VERIFIED CUSTOMER
I took the car because the AC was failing and they detected three other issues and I told them to fix two and the other for next time and in the end they gave me the car without fixing it when I had already authorized the repair. The car stayed in the shop for two days, I didn't understand what happened.
9/26/2024
Kenneth V. VERIFIED CUSTOMER
"The scheduling process for the service was exceptionally efficient, and the technician who assisted us displayed a high level of professionalism, being both courteous and clear in his communication."
9/26/2024
Sam S. VERIFIED CUSTOMER
Hector was super helpful. Very satisfied with his service.
9/26/2024
Maritssa P. VERIFIED CUSTOMER
Oscar was amazing!
Great service, great conversationalist, and appreciate his follow up on the inspection report!
Next service visit, I will make sure to request Oscar again!
HAPPY WEDNESDAY!