I proactively brought my car here because I smelled something burning after they did an oil change. They “checked” the battery and said nothing was wrong. One day later, I smell something burning again and I open my hood to see my battery is leaking battery acid and making a fizzing noise. If they really checked my battery, they would have seen the residue. I turn off my car and then my battery stops working.
The next morning, I kindly ask for freeway Honda to provide towing from Honda roadside assistance and I can pay for the battery. They deny the tow and say I need to pay for it myself. This was Hondas fault yet they blame me for it and the manger is extremely rude on the phone.
Next car I purchase will not be here.
6/4/2025
Carlos A. VERIFIED CUSTOMER
Excelente servicio y atención
6/4/2025
Faustino P. VERIFIED CUSTOMER
No quedo bien la Entrada de cargador de telefono, los de mas esta bien gracias
6/4/2025
David A. VERIFIED CUSTOMER
Erick did an outstanding job. Very efficient and customer focused. A true asset to Freeway Honda!
6/4/2025
Doug C. VERIFIED CUSTOMER
FAST FRIENDLY SERVICE
6/4/2025
Tony L. VERIFIED CUSTOMER
Teresa is a good customer assistant. However, she was overwhelmed with high volume of customers needing service. She needs help!
6/4/2025
Gianfranco P. VERIFIED CUSTOMER
The tires and alignment were fine. However I asked them to look at my windshield wipers and they made it worse. I don’t think they even tested it.
6/4/2025
Harold P. VERIFIED CUSTOMER
All aspects of visit and communication was good and satisfactory
6/3/2025
Ramon P. VERIFIED CUSTOMER
I went in for an oil change and asked for my front end to be inspected because it seems to have been unclipped from the hinges and after the service was finished I look over the paperwork and not a single comment made about my request. My front end is still unclipped.
6/3/2025
Maria H. VERIFIED CUSTOMER
You guys were good to take $6000 to fix the brake light brought it back because there’s no break on the car yet you guys want to say it’s not related to what it was paid ~ breaks were fine before it was just the light ~ now the brakes don’t work and you guys want to say it’s something else
This is a rip off if you ask me
6/3/2025
Pedro L. VERIFIED CUSTOMER
Everything perfect
They were very nice
6/3/2025
Jose A. VERIFIED CUSTOMER
Muy bien todo
Gracias
6/3/2025
Karla P. VERIFIED CUSTOMER
They attended me very well and very quickly the service helped me with the uber one way and back very good service.
6/3/2025
Jacynthia V. VERIFIED CUSTOMER
The team worked with me to exceed expectations. Those who worked with me directly and perhaps indirectly know what was done. Great job.
6/3/2025
Rod K. VERIFIED CUSTOMER
Very happy with service provided by Kenya! Very professional, my car was serviced and completed in no time! Great job Kenya! Thank you! Rod K
6/1/2025
Jerry H. VERIFIED CUSTOMER
Kenya was exceptional! I could not have been happier.
6/1/2025
Sabrina B. VERIFIED CUSTOMER
Oscar is the most helpful worker ever and I know I can always trust my car with him. I only make my service appointments on days I know Oscar will be there because he’s the best!
6/1/2025
Grace M. VERIFIED CUSTOMER
I am satisfied with the multi point inspection service and dealing with the recall problem. But I think they forgot that I had asked if the hook for the shade pull up for the window behind the driver’s seat could be replaced. I didn’t ask specifically aso about it when I picked up my car and only realized that nothing was done about it until I returned home. It’s not a big deal but it was never addressed whether it could be replaced or not.
Secondly, I asked about the tires on my car having that bad grade. Matthew said that the tires should be replaced & aligned. Can I obtain a quote for that service from Freeway Honda?