Freeway Honda Auto Repair Service

Teresa was great! Kind. Courteous. Helpful. Very efficient one of the best I’ve ever dealt with.

Teresa Hillstead was awesome from beginning to the end of keeping me informed. She even asked if I needed a ride home for it was going to be at least four to five hour. I had my car new tires installed today. She explained extra services that needed to be done. Final decision was mine. I took it under advisement and agreed to have it done. Communication is very important to me, she was honest from the start.

Good service

Professional and welcomed me

Every time I go and do my service he always gime me the best customer service Thank you and great job Hector

Thank you for all your help!!!!!

Excellent

Thankx Oscar for facilitating getting the job completed for me. I appreciate your help always. I appreciate your follow through very much.

As usual my service rep, Oscar Moguel was helpful and professional.

Excellent service!

Very personable! Kept me informed of progress on work! Explained importance of what was recommended!

Oscar, and Tim they really did good job professional job on my car they are the best thank you for your Honda to have those people over there really helpful

No available courtesy car wash is outdated

A/C still runs hot after a few minutes

I do not usually like dealerships for maintenance but Freeway Honda and Hector make coming to Freeway Honda worth it!

Not solve problem first clean trotle replace o ring steering pay 700 .after 3 days iim back again they said needs replace ignition key . The buzzing sound in steering still there

Muy buen servicio

I am satisfied with your service today

Hector and the team went above and beyond!

About a month ago, I brought my 2017 Honda Accord to Freeway Honda, located at 1505 Auto Mall Drive, Santa Ana, and reported a very specific issue: the engine intermittently fails to start. I spoke directly with service advisor Hector Gonzalez, explained the problem clearly, and expected a proper diagnostic and repair. Instead of addressing the engine-starting issue I came in for, I was charged $1,712.66 for mileage-related maintenance I did not authorize. The original problem remains unresolved—my car still fails to start at times, just as before. I returned to the service center today, only to be told I now need to pay an additional $1,000 to address the same issue I initially brought to their attention. This is unacceptable. Hector did not fix the issue I reported, nor is he taking responsibility for the miscommunication and incorrect service. I feel misled and overcharged, with no resolution after already spending a substantial amount. I am requesting that Honda intervene immediately and ensure this issue is corrected without additional cost to me. I have already paid more than enough for a problem that still exists. Please assign someone responsible at Honda to look into this matter and help resolve it appropriately. Sincerely, David Y