Brandon Hanson is the best, he should get a raise! Very polite and friendly
11/27/2020
April C. VERIFIED CUSTOMER
Juan was helpful in explaining the services done to my vehicle. He has a positive attitude, excellent customer service, and friendly aura.
11/27/2020
Virginia V. VERIFIED CUSTOMER
Brandon Hensen professional service is the best! Thank you
11/27/2020
Alex C. VERIFIED CUSTOMER
Thanks for your help Trinity!
11/27/2020
Ramiro H. VERIFIED CUSTOMER
Yes had an awesome experience, Jose from valet excellent job, thank you.
11/27/2020
Elizbeth R. VERIFIED CUSTOMER
Juan provided exemplary customer service
11/25/2020
Riqui M. VERIFIED CUSTOMER
Good customer service
11/25/2020
Noeli R. VERIFIED CUSTOMER
Samual trung was very helpful answered all my questions I had and was very friendly and great little conversation.
11/25/2020
Melissa P. VERIFIED CUSTOMER
I purchased my car there and always have my car serviced at Norm Reeves West Covina. I have always received excellent service. I have always had representatives who thoroughly look into the recent service history of my car to better inform me and recommend certain services. I went in for an oil change, but was recommended the oil with tire rotation service and was quoted for both. I asked if tire rotation was a complimentary service with recent tire purchase there and the rep said yes, so I wouldn't have to pay for that service. I was disappointed that the rep didn't catch that in my recent car history, as Ive come to expect that kind of thoroughness in past service. I was also recommended other services in the report after my car was serviced and when asked what these services were, the rep explained what the part was, but didn't further explain the purpose or importance of the part in the function of the car, which again I have received in the past and have come to expect this level of knowledge and service from past reps. I didn't feel confident making decisions on further services needed based on the limited information I was given.
Thank you
11/25/2020
Patricia V. VERIFIED CUSTOMER
Thanks
11/25/2020
James R. VERIFIED CUSTOMER
Every experience I've had here has been stress-free and a breeze. From my scheduling phonecall to working with Joseph on service, this visit was no exception. Nothing but good things to say about NRHS!
11/25/2020
Xuan D. VERIFIED CUSTOMER
Excellent service
11/25/2020
Jared H. VERIFIED CUSTOMER
I would give honda a 2/5. Juan was very useful and I appreciate his help, great job . However i’m not satisfied with honda. Honda workers didn’t put my splash shield fully in place after changing my oil, now it would cost me money to change the shield, even though it’s your guys fault? Doesn’t make sense to me . not that happy
11/25/2020
Diane L. VERIFIED CUSTOMER
Depending on the weather I think the VIP Room could be open to include seniors. You may already do that...if so great.
11/25/2020
Rachel H. VERIFIED CUSTOMER
Joe was fantastic! And everyone who helped on the car was straightforward and helpful in every way possible. Will definitely be back.
11/25/2020
Ricardo P. VERIFIED CUSTOMER
Like always great service.
First time that I work with Joshua. Very knowledgeable and very serviceable attitude.
Thank you
11/25/2020
Theresa T. VERIFIED CUSTOMER
Gabriella was fantastic! Professional, knowledgeable, friendly, responsive. A credit to the Norm Reeves team!
11/25/2020
Christina M. VERIFIED CUSTOMER
Great customer service and great service on my car!