Excellent customer service. Joe is very thorough and on point with what the customers needs.
2/21/2021
Bryan C. VERIFIED CUSTOMER
Just promise to keep the customer first!
And to always make HONESTY your best policy.
2/21/2021
Elizabeth M. VERIFIED CUSTOMER
Awesome
2/21/2021
Vanessa L. VERIFIED CUSTOMER
Christopher Silva is always amazing when it comes to my car. Explains everything in detail so I can understand. Wonder service as always thanks to him
2/21/2021
J Brigido. VERIFIED CUSTOMER
Brandon was a very cool guy. Provided the best service.
2/21/2021
Manuel C. VERIFIED CUSTOMER
Thanks to Gabbie Dominguez for a good service
2/21/2021
David F. VERIFIED CUSTOMER
Excellent service satisfied with the time it took to get my car serviced no problems Whatsoever!!!
2/21/2021
Lourdes M. VERIFIED CUSTOMER
Always an awesome experience at Norm Reeves! Valentin provided excellent customer service from start to finish! Will definitely continue my business with Norm Reeves and highly recommend to my friends and family. Shout out to Rebecca you in the parts department! Thank you for the quick order turnaround time for my car accessories. You rock!
2/21/2021
Ruth M. VERIFIED CUSTOMER
Always a pleasure working with Brandon Hanson, and your team of mechanics who keep my car running smoothly.
2/21/2021
Imelda A. VERIFIED CUSTOMER
Most of the employees were not wearing gloves and they forgot to give me the sockets for the tires and I had to get out of my car and ask for it, and when I call to make my appointment I asked what was the price for oil change and filter and rotation of tires and they told me that it was $55 and when I got there they charge me $81.97 so not happy with the price and on my receive a shows $79.95 so it doesn’t make any sense.. Not Happy !!
2/20/2021
Cynthia L. VERIFIED CUSTOMER
I wish you would consider getting the oil change stickers to remind YOUR CUSTOMERS when their next oil change is due!!!! The ones that are put up on the upper left hand corner of the windshield.
2/20/2021
Michael S. VERIFIED CUSTOMER
Great JOB
2/20/2021
Chi Wong. VERIFIED CUSTOMER
MR. Jason very good service and follow the process. I like chinese langage to buy car even I live Rancho Cucamongo.
2/20/2021
Mary C. VERIFIED CUSTOMER
I left so happy with the service provided. Christopher is a very polite guy. I didn’t have to wait that long. Also Joe the service manager was so helpful.
2/20/2021
Rossana R. VERIFIED CUSTOMER
My car was done promptly however I had to wait almost an hour to check out because the technician “accidentally” worked on my car when he apparently had to be working on another car instead. I sat on a bench staring at my finished vehicle for almost an hour. I advised my representative that it looked like my car was done but he proceeded to tell me that it wasn’t done and it still needed to be inspected. I watched my car for the next 45 min and nothing else was done to it. No inspection or anything! After I finally got the chance to check out my representative stated that the reason was because the technician accidentally worked on my car instead of the car that he was supposed to be working on. This is honestly very frustrating because as a customer it is not my fault or problem that you guys made a mistake. My representative was not nice gave me a not so nice attitude as well and was argumentative. I didn’t have the energy to argue but the situation was unnecessary and I hope that your future are not treated this way.