Trinity Guzman was very professional and helpful. She was also very patient, and communicated all issues and time for pick up. Thank you!
10/15/2025
Vincent C. VERIFIED CUSTOMER
Great service!! Valerie helped out so much!!
10/15/2025
Yolanda P. VERIFIED CUSTOMER
The service was fast and really courteous
10/15/2025
Maria S. VERIFIED CUSTOMER
Customer service associate was 100% excellent very helpful very polite. He’s whatHonda says they are all about excellent service thank you.
10/15/2025
Steven D. VERIFIED CUSTOMER
Everything went well. I always appreciate Trinity's professionalism. Great teamwork.
10/15/2025
Steve C. VERIFIED CUSTOMER
The communication skills of the person who actually collected her funds at the end of the job it was very poor she gave us missing information about our tires. To live very bad taste in my mouth about norms
10/15/2025
Vincent G. VERIFIED CUSTOMER
Very happy with the service
10/15/2025
George S. VERIFIED CUSTOMER
Exelente very good
10/15/2025
Sergio C. VERIFIED CUSTOMER
Trinity was great.
10/15/2025
Corazon G. VERIFIED CUSTOMER
Andrew Sharma is nice and with very good costumer service . Keep up the good work!????
10/15/2025
Maria G. VERIFIED CUSTOMER
NA
10/14/2025
Victor D. VERIFIED CUSTOMER
Excellent customer service and service advisor !!! Always dependable and reliable customer
10/14/2025
Daisy E. VERIFIED CUSTOMER
When I first called to make my service appointment, I asked if they could complete a multi inspection, including my tires because I had a concern about one specific tire. I asked if there was a fee and the receptionist said no it was complimentary. When I get to my scheduled appointment, the woman who attended me asked what was the reason for my visit. I told her i was there for the multi inspection and I had a concern about one tire. Right away she told me that wasn’t included in the complimentary inspection. That it would be a 99$ fee just to check it. I told her I called to schedule the appointment and they didn’t say that. She didn’t empathize at all, nor did she attempt to escalate to another level of management to resolve the misleading of my complimentary inspection. I honestly always have issues when I come to this location. I didn’t even want to argue with her. I later asked her if I paid the 99$ dollars if it would go towards any repairs and she said flat, no. Again, no empathy or options.. I wouldn’t recommend this service to anyone. The person scheduling the appointment should also ensure they are communicating information accurately.
10/14/2025
Lulu L. VERIFIED CUSTOMER
Fast, nice
10/14/2025
Carmen G. VERIFIED CUSTOMER
Excellent
10/14/2025
Melissa T. VERIFIED CUSTOMER
He was helpful and honest
10/14/2025
Shelby S. VERIFIED CUSTOMER
Valerie is great! All your employees should exercise her level of professionalism and customer service.
10/14/2025
Michael A. VERIFIED CUSTOMER
Ram Diego is a fantastic service advisor who is service driven and focused on excellent customer care.
10/14/2025
Adrian B. VERIFIED CUSTOMER
I recently had a fantastic experience with the service department at Norm Reeves, and I want to express my appreciation for the exceptional customer service I received from Nicole Cabrera.
From the moment I arrived, she was courteous, professional, and attentive. The service advisor took the time to listen to my concerns, explained the work that would be done in clear detail, and kept me informed throughout the entire process. I never felt rushed or pressured, which made the experience even more positive.
The work on my vehicle was completed ahead of schedule, and everything was handled with great care and precision. It’s clear that the technicians take pride in their work. When I picked up my car, it was clean, running perfectly, and I left feeling confident in the service I received.
I truly appreciate the transparency, efficiency, and friendliness of the entire team. It’s not always easy to find a dealership that combines professionalism with genuine customer care, but Norm Reeves has certainly set the standard.
Thank you again for going above and beyond!
Best regards,
Adrian B
10/13/2025
Chevonne A. VERIFIED CUSTOMER
Andrew was amazing as always! From the very beginning, Andrew was courteous and attentive. He went above and beyond to ensure my concerns were addressed promptly and thoroughly. Andrew ensured all my concerns were addressed with care and efficiency. My last experience at this service center was so bad that I hadn’t been back in months. But Andrew made this latest experience smooth and reassuring. If I could work with Andrew every time I come in, then I’ll be back for sure!