I prefer to be noticed when or by what date I will receive the survey, this way I can put it on my calendar so I schedule my time to complete it. The next couple days sounds casual and vague, and it gives us a feeling that we need to be on call to keep an eye on it, and nowadays everyone is receiving tons of emails daily, your email can be drowning among those. Also in my experience, if I don't respond, I will get calls/texts/emails to be reminded, which is inefficient. I am more than happy to provide feedback but just be clear on which day the survey is sent and sent by which email. Like you want to know what time I want to schedule my appointment with you right?
11/24/2025
Rosa C. VERIFIED CUSTOMER
Good service
11/24/2025
Alexandria A. VERIFIED CUSTOMER
After getting the car home, our maintenance light is still on and the oil percentage is at 10% We will be calling tomorrow to get this taken care of.
11/24/2025
Joann M. VERIFIED CUSTOMER
I had a great experience thank you to everyone! Happy Thanksgiving!
11/24/2025
Fausto M. VERIFIED CUSTOMER
Nicole went above and beyond. Best honda agent i’ve ever encountered.
11/23/2025
Kaila N. VERIFIED CUSTOMER
Adrian is great! Very friendly and gets all my concerns taken care of!
11/23/2025
Emmanuel A. VERIFIED CUSTOMER
Nice customer service
11/23/2025
Joseph V. VERIFIED CUSTOMER
Very good service
Thank you!
11/23/2025
Karlos L. VERIFIED CUSTOMER
David es una exelente persona .grasias por tenerlo a su servisio.grasias
11/23/2025
Justito P. VERIFIED CUSTOMER
My service experience with Adrian was very good. He was very accommodating in assisting me with my technical questions. He made sure I was satisfied with his assistance in between his busy time assisting other customers. When I challenged him if the work order for my car was done properly, without hesitation he replied that dealership service is excellent! My bad experience with the service department was extremely bad and I caught them off guard for charging me for the service NOT DONE! Spreen Honda Loma Linda! My latest two Hybrid Honda were purchased at Norm Reeves West Covina! Very professional employees!
11/23/2025
Denisse M. VERIFIED CUSTOMER
Genaro Perez was very attentive and helpful.
11/23/2025
Deming L. VERIFIED CUSTOMER
It was smooth everything.
11/22/2025
Nancy N. VERIFIED CUSTOMER
Service was excellent
11/22/2025
Blanca G. VERIFIED CUSTOMER
She didn't help me when I asked after two hours and she said I already talk you
11/22/2025
Luis A. VERIFIED CUSTOMER
Great service!
11/22/2025
Michelle G. VERIFIED CUSTOMER
I Absolutely had perfect experience. Knowledgeable, professional, and most importantly friendly valarie Machado was super informative and she provided great customer service. Even took the time to explain in detail what was gonna be done to my car.
11/22/2025
Carmen Y. VERIFIED CUSTOMER
She was great!
11/22/2025
Roxanne M. VERIFIED CUSTOMER
Andrew went above and beyond. He went to go check if my car was ready personally.
11/22/2025
Peter H. VERIFIED CUSTOMER
Today’s wait time was 1.5 hrs when initially I was told the wait was 1 hr