Javier provided good customer service. Kept me updated.
10/23/2025
Joe M. VERIFIED CUSTOMER
Mister Ram Diego was very friendly and wonderful. I hope you have him help me the next time I am at the dealership
10/23/2025
Nabil K. VERIFIED CUSTOMER
Javier Lopez Castro was so helpful I’ll give him 5 stars
10/23/2025
Ron V. VERIFIED CUSTOMER
Great customer service
10/23/2025
James H. VERIFIED CUSTOMER
Nicole, went above and beyond. She was on top of everything that had to do with my service call. She had the answer for every question I asked. This was my second time dealing with Nicole, seamless every time. I will only deal with her going forward. I am very happy with her and the service department. Jim Hathaway
10/23/2025
Ascencion Y. VERIFIED CUSTOMER
Excellent customer service from Trinity Guzman
10/23/2025
Jorge P. VERIFIED CUSTOMER
I had to bring my vehicle in again suddenly when the battery failed to hold a charge. Javier was excellent; he recognized it was an unexpected incident and made every effort to get me processed and back on the road as quickly as possible. His fast work was much appreciated.
10/22/2025
Jorge P. VERIFIED CUSTOMER
I had an excellent experience, largely due to Valerie. She was very interested in my situation and her efforts really contributed to a positive outcome.
10/22/2025
Christopher R. VERIFIED CUSTOMER
Ram provided outstanding service.
10/22/2025
Kathryn L. VERIFIED CUSTOMER
Friendly,clearly explanatory and patient while we had a blip in making the payment and working it out.a pleasure to deal with.
10/22/2025
Agnes T. VERIFIED CUSTOMER
Nicole was great in helping me with what I needed for my car and very pleasant
10/22/2025
Ralph R. VERIFIED CUSTOMER
No I was very disappointed with the outcome about my gas cover lid. I've been loyal customer for many years purchased a few cars. I was given a quote of over $400 to do the repair, when a few months back, I was there for an issue related. I don't understand why it was not covered by Honda. I will not be returning to norm reeves , honda in the future
10/21/2025
Jessica L. VERIFIED CUSTOMER
Great job! Everyone is always willing to help out, they told me about an hour to hour and and a half. Car was ready as promised.
10/21/2025
David M. VERIFIED CUSTOMER
Javier was quite friendly and very helpful. A true professional. I would definitely say he is an asset to the service department.
10/21/2025
Tom T. VERIFIED CUSTOMER
N/a
10/21/2025
Briana S. VERIFIED CUSTOMER
Nicole was GREAT! Friendly! She explained what services needed to be done on my car. Nicole would be the reason why I come back to the service department!
10/21/2025
Adrian B. VERIFIED CUSTOMER
I recently had a positive experience at The Norm Reeves dealership during a recall service appointment. Although the visit took longer than expected, the overall service was excellent. My service advisor, Nicole Cabrera was very attentive throughout the entire process—keeping me updated on the progress, clearly explaining what was being done, and checking in regularly to make sure I was comfortable while waiting. Nicole’s professionalism and communication made the extended wait much more manageable. In the end, the quality of service and the advisor’s care left me feeling confident and satisfied with the visit.
10/20/2025
Jose G. VERIFIED CUSTOMER
Nicole is great to work with! Although there is outstanding work to be done, we trust that Nicole will take care of our family mini van. We feel like we’re in good hands with Nicole. Looking forward to the completion of the work.
10/20/2025
Evelin R. VERIFIED CUSTOMER
Helpful and Friendly
10/20/2025
Uriel R. VERIFIED CUSTOMER
Everything went smoothly, and Nicole was awesome to work with!