The representative was not in a okay move and gave me attitude. All because I needed to drop off my car and go to work and could stay. I informed him in the beginning my car is on warranty and oil change and tire rotation are covered. He said no and had the wrong information. Also when I came to pick up the car he didn’t go over anything just told me my car been waiting since yesterday and here’s the keys. I had some require immediately attention and red part on my vehicle that he did not go over and explain details.
10/24/2025
Paul D. VERIFIED CUSTOMER
Genaro consistently makes every visit to Honda a great experience. He’s attentive, knowledgeable, and goes above and beyond to address all our concerns and needs. Truly outstanding service!
10/24/2025
Alyssa S. VERIFIED CUSTOMER
Andrew was extremely helpful ! His kindness and knowledge was much appreciated will guarantee that I will return to Norm reeves Honda West Covina and work with him again
10/24/2025
Isabel E. VERIFIED CUSTOMER
Javier was VERY Helpful and responsive .
10/24/2025
James L. VERIFIED CUSTOMER
Great customer service, I'll continue you to come back for future service and possibly my next vehicle.
10/24/2025
Janet B. VERIFIED CUSTOMER
My service rep was excellent
10/24/2025
Isaac G. VERIFIED CUSTOMER
Trinity is exceptional. Kept me informed every step of the way
10/24/2025
Frank B. VERIFIED CUSTOMER
Everything was great from service to your transit department
10/24/2025
Victor G. VERIFIED CUSTOMER
ALWAYS PLEASED WITH ALL FROM W.C. HONDA. 10Q
10/23/2025
Julie W. VERIFIED CUSTOMER
Andrew was extremely professional and listened to my issue with the car and my concerns. I originally came in thinking they would try and sell me things or claim the issue isn’t fuel pump related from the recall. It could still be non relating. At no point did Andrew tries to sell me things or offer services I didn’t ask for. I am appreciative of that.
10/23/2025
Almelyn M. VERIFIED CUSTOMER
Ram is very helpful, kind, knowledgeable and very professional Service Advisor. He provided an excellent service experience. He is a great asset to Norm Reeves Honda. Thank you for hiring an excellent service advisor.
10/23/2025
Arthur E. VERIFIED CUSTOMER
Good quality service.
10/23/2025
Cathi H. VERIFIED CUSTOMER
Javier provided good customer service. Kept me updated.
10/23/2025
Joe M. VERIFIED CUSTOMER
Mister Ram Diego was very friendly and wonderful. I hope you have him help me the next time I am at the dealership
10/23/2025
Nabil K. VERIFIED CUSTOMER
Javier Lopez Castro was so helpful I’ll give him 5 stars
10/23/2025
Ron V. VERIFIED CUSTOMER
Great customer service
10/23/2025
James H. VERIFIED CUSTOMER
Nicole, went above and beyond. She was on top of everything that had to do with my service call. She had the answer for every question I asked. This was my second time dealing with Nicole, seamless every time. I will only deal with her going forward. I am very happy with her and the service department. Jim Hathaway
10/23/2025
Ascencion Y. VERIFIED CUSTOMER
Excellent customer service from Trinity Guzman
10/23/2025
Jorge P. VERIFIED CUSTOMER
I had to bring my vehicle in again suddenly when the battery failed to hold a charge. Javier was excellent; he recognized it was an unexpected incident and made every effort to get me processed and back on the road as quickly as possible. His fast work was much appreciated.
10/22/2025
Jorge P. VERIFIED CUSTOMER
I had an excellent experience, largely due to Valerie. She was very interested in my situation and her efforts really contributed to a positive outcome.