I purchased 4 all new tires less than a year ago and I was told the tire warranty was changed in Aug so now it is prorated based on the percentage of wear on the thread instead of complete coverage. I don't think the warranty should have changed after I purchase the tires. That's not right. So I ended up paying 50% even though I drove it less than a year. Not satisfied.
1/8/2025
Jorge G. VERIFIED CUSTOMER
Sean did a great job assisting me with my vehicle repair and answered all my questions relating to the repair. When I told him that I did not have a ride back to the dealership to pick up my car because my wife had knee replacement surgery recently, he requested an Uber driver to pick me up at my home.I believe Susan is a great asset to your company.
1/8/2025
Phillip R. VERIFIED CUSTOMER
My check engine light is back on you did the throttle body reset but not the idle relearn on it
1/8/2025
Anna M. VERIFIED CUSTOMER
Verry satisfied, representative that help was verry kind and helpful.
1/8/2025
Emy S. VERIFIED CUSTOMER
Trinity and the team always go above and beyond to every visit! Thank you!!
1/8/2025
David G. VERIFIED CUSTOMER
Great service provided by advisor!
1/8/2025
Grecia M. VERIFIED CUSTOMER
Rambling was great. He took the time to explain everything being performed. Along with his recommendations. Will definitely work with him again.
1/8/2025
Erick V. VERIFIED CUSTOMER
Excellent customer service and service was completed in a timely manner
1/8/2025
Miguel A. VERIFIED CUSTOMER
Great Customer service as always
1/8/2025
Patrick V. VERIFIED CUSTOMER
Service by Trinity was fast and hassle free as usual! Thank you NRH!
1/8/2025
Noel D. VERIFIED CUSTOMER
Very satisfied
1/8/2025
Nancy H. VERIFIED CUSTOMER
Always had a pleasure experience coming to Honda for my oil changes and repairs. This service provider was not nice from the beginning, she needs customer service skills. Talked with manager and addressed concerns and gave me excellent service I was used to no matter what.
1/8/2025
Ernesto D. VERIFIED CUSTOMER
Excellent
1/7/2025
Irene B. VERIFIED CUSTOMER
I feel comfortable and I trust Trinity Guzman in working together to keep my 1999 Honda Accord running well. She answers my questions knowledgeably and patiently.
1/7/2025
Gabriel C. VERIFIED CUSTOMER
Never received the paper explaining the type of warranty I purchased for the tires. I would like to have what the warranty covers and the warranty type in writing (5 years or 45k miles is what I was told on the phone I believe). I was told I would get it emailed to me. Followed up with a phone call and never received a call back.
Email=
1/7/2025
Richard F. VERIFIED CUSTOMER
He's a professional
1/7/2025
Alan T. VERIFIED CUSTOMER
Sean is very knowledgeable, polite, and professional. Most importantly, he cares about his clients and would go above and beyond his responsibilities to make sure his clients are satisfied with the service. I’m happy to be one of those.
1/7/2025
Lisa B. VERIFIED CUSTOMER
Easy check in. Sean was personable and went over the service and cost with me. Car was ready in the time frame he gave me.
1/7/2025
Saul G. VERIFIED CUSTOMER
Anthony was exceptional with customer service and knowledgeable with services.
1/7/2025
Sarah G. VERIFIED CUSTOMER
-wait time was short and I appreciate how Manny kept me updated with the progress of what’s being done to the car and the recommended service based on the car assessment