Thank you to all of the staff today at Norm Reeves Honda in West Covina. From the moment I arrived, to explaining why I was there, and my car being ready when Genaro said it would, was an absolute amazing experience. I felt heard and am grateful that my car was in good shape. Thank you again!!
5/29/2025
Juliana P. VERIFIED CUSTOMER
Great
5/29/2025
Andrew M. VERIFIED CUSTOMER
Andrew Sharma provided excellent customer service. When I arrived, he greeted me, ran me through the process and already knew the concerns I had coming in, and answered all the questions I had. He even went the extra mile to make sure I didn’t miss the shuttle. Overall, I had a great experience earlier today and Andrew played a big part in that.
5/29/2025
Victor R. VERIFIED CUSTOMER
Anthony Sanchez was very helpful
5/29/2025
Maria T. VERIFIED CUSTOMER
Everything was great
5/29/2025
Rodolfo P. VERIFIED CUSTOMER
Valerie was thorough in explaining the service that was needed. Getting a loaner that day allowed me to carry on with my day as usual.
5/29/2025
Gilbert V. VERIFIED CUSTOMER
Nicole Cabrera was so Professional at her job polite and knows her job.I will definitely ask for her next Service.
5/29/2025
Linda B. VERIFIED CUSTOMER
Andrew was great! My whole experience was very positive!
5/29/2025
Elmer A. VERIFIED CUSTOMER
The service on my car was completed within the estimated time frame. I appreciate that very much.
5/29/2025
Miguel B. VERIFIED CUSTOMER
Service was efficient and friendly. Alex was friendly and knowledgeable.
5/29/2025
Jossue F. VERIFIED CUSTOMER
Nicole was the best. Super helpful and very funny. Will keep coming back for her help
5/28/2025
Stephanie L. VERIFIED CUSTOMER
Nicole Cabrera was awesome! Definitely made the experience easy and comfortable thank you to her!
5/28/2025
Angelica V. VERIFIED CUSTOMER
Good service felt really comfortable
5/28/2025
Diana Z. VERIFIED CUSTOMER
The only thing I don’t like is Honda constantly asking to buy my car back. Especially if I’m only there for oil change.
5/28/2025
Norberto M. VERIFIED CUSTOMER
Great job
5/28/2025
Grizel L. VERIFIED CUSTOMER
It was my first time there and I will definitely be returning.
5/28/2025
Jose P. VERIFIED CUSTOMER
Great customer service. Quick service on my vehicle.
5/28/2025
Hugo F. VERIFIED CUSTOMER
Trinity was a very helpful professional
5/28/2025
Angelica D. VERIFIED CUSTOMER
Great customer service and Valerie has a great sense of humor very knowledgeable and helpful.!
5/28/2025
Ramon R. VERIFIED CUSTOMER
Can’t thank your team enough. Took my car in without an appointment, while being fully booked, and before a long weekend. Your manager Joe was completely transparent about being fully booked but still took in my car as I felt my issue was a safety concern and my family had a trip planned for the weekend. Your service team went above and beyond, and saved my family’s weekend. Fixed the issue and got my car back to us in no time. Thank you once again!