Norm Reeves Honda West Covina Auto Repair Service Center

Manny was very professional in his dealings with me. He has an excellent grasp of products offered and made my service visit pleasant.

Always an excellent experience… Valerie was very kind and helpful.

Was done quickly! Was expecting to pick up my vehicle around 5pm! Was done around 1pm.

Keep up the great work Ram! Always excellent customer service!

Andrew was really great when I went to service my vehicle although there were complications during this process Andrew was very attentive and went above and beyond in helping me getting my car serviced here. I would definitely come back to service my car here again with Andrew especially 10/10!

Very pleased with the service department. Manny Montoya answered all my questions. And very knowledgeable on my Honda. Will definitely will be going back! 10/10 The service on my car was done in 2 hours very satisfying. Thank you Norms Reeves Honda!

Thank you for your help, Manny.

Very friendly worker’s

Manny Montoya was very professional! As soon as I got there, he attended to me right away. He told me what my recall was for and how long it would take. Answered any questions I had regarding my car. Even the small talk was good. Shared a few things in common and it became a good conversation. Definitely will be going back and asking for Manny next time!

Nicole was great! My car was ready early!

Top tier service at Honda! Manny made my morning he was super helpful! My car was serviced in less than an hour!!

Excellent customer service.

Outstanding Customer service

Thank you for the professional and quality service

Trinity and the team is amazing! Thank you!!!

I am deeply disappointed in Honda. This past week I went in for the A13 maintenance and 2 new tires. However, when I got the service done I was told by Trinity that my TPMS piece was broken by whoever previously placed my tire on and said I'd need to pay for the replacement. This does not sit right with me because I the last time Honda rotated the tire there was no problem and the TPMS warning light was not flashing until after my car received its most recent service here. The tire that needed to be rotated has been on my car for the past 2 years with no issues and if that tires system was truly broken it would have been flashing and beeping prior to this visit, not after the visit. The only light flashing that I came in with was the A13 light and occasionally the check tire pressure small light would come on but it always turned off whenever I filled it with air. That light tends to only pop on after extreme weather/temperature changes which I am aware is normal. I was then told by Trinity Guzman that if they rotated the tires the TPMS warning signal would just be lit up and that it would be tiny. Well, 1 day after this service a loud beeping and flashing orange TPMS warning occurs several times literally every minute that the car is on. I reached out to Trinity about this and she is still adamant about blaming whoever put the tire on 2 years ago and expects me to pay $254.52 for a new TPMS that was obviously not broken until I brought it into Honda that day. Mistakes and mishaps happen. It's a part of life, but the most upsetting part is being lied to and having my service representative cover up the mishap that clearly occurred at Honda. After trusting you guys with my car for 3 years and spending almost 2k last week, I am deeply disappointed and feel deeply disrespected by this occurrence. I am not willing to pay an additional $254.52 on top of a 1,500+ bill for a sensor that was not broken prior to this past Honda service. I strongly believe this should be fixed for free as it is not a client's fault when a piece breaks while your mechanic is working on it. I should not be held responsible for damage done on the job. I also feel disrespected that Trinity would go cover for them instead of being honest. And then to tell me that there wouldn't be any big beeping etc when that's what's happening and is distracting my driving is highly upsetting. I would not only like a free replaced TPMS on that tire but I would like to have my service advisor switched back to Anthony Sanchez. I initially had Anthony and never had an issue until I was switched to Trinity. This is my 2nd bad situation that I've experienced under her advisory. If this cannot be properly corrected by Honda, I will take my service elsewhere and I will have to make a report to the BBB.

No comments. Thank you

Than was excellent thank you

Service was great. Nicole Cabrera was very helpful and great talking to about what my car needs . Looking forward to continue taking in the car next time

very nice