Nicole Cabrera was phenomenal!!! Professional and at the same time very approachable and helpful
6/14/2025
Patty P. VERIFIED CUSTOMER
Good service. Good customer service
6/14/2025
Hyung K. VERIFIED CUSTOMER
I left the car on Thursday afternoon and was told that I would be updated Friday morning. I had to call around 12:45 PM and was told they were still doing the diagnostic. How long does that take? Alex called around 1:30 PM and told me it would be over $1,400. to change the alternator. I had to plead and ask for discounts just to get a break on the $169 diagnostic fee. I will try to avoid this place.
6/14/2025
Darlene M. VERIFIED CUSTOMER
He was fine..just not a lot of confidence. So that made me feel less confident that he was doing all he could in taking care of my car.
6/14/2025
Jimmy C. VERIFIED CUSTOMER
Nicole was excellent. She was helpful and kept me updated.
6/14/2025
Arturo B. VERIFIED CUSTOMER
I will complete the survey. Valerie was amazing
6/14/2025
Maria H. VERIFIED CUSTOMER
Very good service!
6/14/2025
Sergio R. VERIFIED CUSTOMER
No comment
Everything is fine
Thank you.
6/13/2025
Hector O. VERIFIED CUSTOMER
The routine service was ok, however there was a stain on the back seat, apparently they tried to remove it but left it worse. The technician told me someone would be contacting me to bring the car and have the problem repaired, I have not been contacted. Thanks and I look forward for a response.
Hector O
6/13/2025
Elijah E. VERIFIED CUSTOMER
Perfect service and great guy
6/13/2025
Rogelio V. VERIFIED CUSTOMER
Kudos to Trinity Guzman Pena! She was knowledgeable, courteous & professional! She’s truly a keeper! Great job! ????????
6/13/2025
Michelle I. VERIFIED CUSTOMER
On a 10pt scale I’d give a 9. Reason:when my brand new car was returned from service there was a black smudge mark on the leather door arm. Before I purchased my car, I was told that I would get 2 free oil changes but when I spoke with Alex, he informed me that I would only get 1. He said the two oil changes were for the 2024 models not the 2025. I came back to Norm Reeves for my purchase because of Nick. I could have had the same deal plus wheel locks and my spoiler. Now I have to cover both items out of my pocket plus an additional oil change.
6/13/2025
Frank W. VERIFIED CUSTOMER
Thank You!
6/13/2025
Jennifer N. VERIFIED CUSTOMER
RAM was very helpful. He made my first visit such a pleasure. He was kind, friendly, informative, and very professional.
6/13/2025
Nancy V. VERIFIED CUSTOMER
Genaro was an excellent advisor, he kept me updated several times, and I was very appreciative.
6/13/2025
Arthur C. VERIFIED CUSTOMER
Excellent Customer Service. . . . P
6/13/2025
Nathan M. VERIFIED CUSTOMER
Trinity Guzman is always professional and courteous—she’s the person I specifically ask for whenever I visit Honda. I really appreciate the video inspection provided by the technician; it adds transparency and peace of mind. The transportation driver who brought me home was also professional and made sure I got home safely. Overall, I’m very satisfied with my visit.