I came to Norm Reeves Honda(west covina) with a goal in mind of returning some items purchased 2 days earlier and seeking a smooth interaction among Employees and my self..Im not sure what his position is here but he took the initiative to assist regarding my return..some thing that Alex did not attempt to do with attention and evidence for me the customer..it was all verbal..This man..I believe maybe a supervisor took the initiative to assist me..and I requested a return transaction for my items with the Honda heading and he assisted me..the only thing I was not please about was that I wanted to wait near by and he old me to Sit..Im not a child and I appreciate him not addressing me as such to tell me to Sit..HE DID NOT SAY"ohh we have a waiting area if ypu like" NO he literally told me to go sit..and that is unprofessional and unacceptable...I will sit if I want ..which I remained standing for my liking.
7/23/2025
Daniel E. VERIFIED CUSTOMER
Nicole provided excellent customer service and great communication. She was very courtesy and enjoyed her great communication with car updates.
7/23/2025
Tammy W. VERIFIED CUSTOMER
Great customer service
7/23/2025
Jose C. VERIFIED CUSTOMER
Trinity was super helpful great customer service and very attentive towards rendering the service. Thank you Trinity
7/23/2025
Matthew C. VERIFIED CUSTOMER
Ram is an excellent service representative. He always communicates every detail/step that occurs through the service/maintenance process.
7/23/2025
Anthony P. VERIFIED CUSTOMER
Very satisfying with my service. Thanks to manny for helping me out today excellent customer service.
7/23/2025
Loretta A. VERIFIED CUSTOMER
Thank you
7/23/2025
Christy L. VERIFIED CUSTOMER
Amazing service! Very helpful
7/23/2025
Maria O. VERIFIED CUSTOMER
Excellent job, very satisfied ⭐️⭐️⭐️⭐️⭐️
7/23/2025
Alan W. VERIFIED CUSTOMER
Everything was great, went very smoothly, service was done within the estimated time that was given.
7/23/2025
Diana D. VERIFIED CUSTOMER
All good. Time efficient
7/23/2025
Mauricio A. VERIFIED CUSTOMER
Valery Mechado was an excellent advisor. I left my car for service on several things. She kept me up to date and explain everything.She was very professional and kind and helpful.
7/23/2025
Hilda O. VERIFIED CUSTOMER
Andrew went above and beyond to make sure my first experience with the service team went well. Service was done quickly
7/23/2025
Joshua S. VERIFIED CUSTOMER
I purchased some items 2 days earlier and was attempting to return the items..at the time of purchase I paid with Sunbit..I did explain that to the dealership(Norms Reeves Honda West Covina)... the Parts department was refusing to supply me with a return receipt as my evidence of the transaction! They keep going back and forth between Service Dept..and Parts..if they are well trained and follow law..they should be aware that a customer has the right to request a receipt for the return transaction..For them keep sending me between Parts and Service is Not professional and looks wrong and inexperienced in their role as "professional l" for customer satisfaction.They as well used up 1 hour of my time..Which i had to notify my supervisor i was going to be late..which is not what I needed to do..if they were knowledgeable of the process for this transaction..This experience is unacceptable and unnecessary..if they feel they are not knowledgeable about a subject or transaction I suggest they receive in depth training!
7/22/2025
Miguel I. VERIFIED CUSTOMER
Thank you Adrian for all the helpful information you provided.
7/22/2025
Ching H. VERIFIED CUSTOMER
Anthony is doing great job !
7/22/2025
Aaron T. VERIFIED CUSTOMER
Andrew was very helpful!
7/22/2025
James J. VERIFIED CUSTOMER
Javier was patient in hearing my concerns and assumptions about the problem, and super helpful in making me feel confident in the course of action.
7/22/2025
Charmae A. VERIFIED CUSTOMER
You asked about tire rotation from my son but you need to ask me next time bec I pay for this. Pls don't ask about tire rotation. I get my tires somewhere else and get tires rotated for free there. My son is using the car now. I was not happy about paying for tire rotation.