I’ve had some issues previously with other representatives and also with making appointments. I was about to stop coming to Norm Reeves for service but Manny had helped me and exceeded my expectations. I had asked him to assist me again this time and he got my car issue resolved right away. I will only go to Manny all my service needs now. 10/10!
8/14/2025
Luz M. VERIFIED CUSTOMER
Excelente servicio
8/14/2025
Alfred G. VERIFIED CUSTOMER
Please wash the car
8/14/2025
Raul O. VERIFIED CUSTOMER
I called to make an appointment for my vehicle recall. I gave all information needed to know what parts where needed, I was told the air bag parts needed to be ordered. An appointment was scheduled so I took my vehicle in just to be called back that the part needed to be ordered and my vehicle wouldn't be ready till the next day. It was my understanding the part was ordered when the appointment was scheduled. My vehicle needed to be left till the next day. My helper Nichole was great no problems there mostly with the appointment scheduler not ordering the parts.
8/14/2025
Seferino R. VERIFIED CUSTOMER
No coment
8/14/2025
Cecilia H. VERIFIED CUSTOMER
Trinity was the best, she constantly kept me updated and always responded to my questions promptly.
8/14/2025
Erick B. VERIFIED CUSTOMER
Javier is a god damn saint. If he's not getting a raise soon, you guys are out of your mind. Out of the times I've been here, I have never received service as caring, thorough and on point as I have with him. My last visit had a disinterested associate trying to get through the day. Javier was on his game and resonated with my situation and went carefully over everything with me to help me make informed decisions within my budget. Awesome guy. Top tier at his job.
8/14/2025
Timothy M. VERIFIED CUSTOMER
Nicole was very clear and my wait time was short
8/13/2025
Henri D. VERIFIED CUSTOMER
Hello
Thank you for your great service spécial thanks to the service representative taking care me
8/13/2025
Deanna G. VERIFIED CUSTOMER
Manny tried to tell me the chips in my windshield did not need to be fixed. He said he would ask the expert glass guys and he tried to send me to “go sit on the bench” several times. I kept telling him no, I wanted to hear what the glass guys had to say. Then, they said the repair would take 20 mins. I ran a couple of errands with my ride, and started calling and texting Manny repeatedly. He never responded. I returned to the dealership 1 1/2 hours after I was told 20 mins, and no one could find Manny. When he did show up and I mentioned I had been calling and texting he said, “Well I’m here and there” like he wasn’t responsible for missing my multiple attempts. He made me feel unimportant, like he was trying to not fix my windshield (he actually told me the chips didn’t need to be repaired), like I shouldn’t be part of the repair decision, and he even “mansplained” to me. I was not happy. I have purchased two vehicles at your location and was really disappointed to be valued so little.
8/13/2025
Michael S. VERIFIED CUSTOMER
Trinity was very helpful. Thank you for helping me with getting my car fixed in a timely manner.
8/13/2025
Derek F. VERIFIED CUSTOMER
Javier Castro provided great service!!
8/13/2025
Adrian R. VERIFIED CUSTOMER
Adrian was very personable, answered all my questions and helpful.
8/13/2025
Venancio G. VERIFIED CUSTOMER
None
8/13/2025
Christopher T. VERIFIED CUSTOMER
Awsome service very helpful thank you!
8/13/2025
Lupe R. VERIFIED CUSTOMER
N/A
8/13/2025
Francisco O. VERIFIED CUSTOMER
Great service, communication and professionalism during and after my car being serviced.
8/13/2025
Roxana A. VERIFIED CUSTOMER
Valerie was very nice and explained everything to me about my car. I appreciated her concern and her efficiency.