We scheduled an oil change that didn’t expect for it to take close to 4 hours. Then I was told by 1 of your advisors that I would be able to return an oil filter that I purchased at Honda in West Covina and use that credit towards the oil change. When my car was ready there was a big commotion about the filter and a receipt needed. It clearly is visible they the oil filter was from Honda and in its original pack! Besides the point we were told the oil change would take 1 1/2. Clearly false and very extremely inconsiderate on your part to have a customer wait longer and not even apologize for the inconvenience! We could have made plans to have someone pick us up. My husband is diabetic and had nothing to eat prior to taking the vehicle expecting the car to be ready in 1 1/2 he would have been ok. But because of your lack of customer service his blood sugar went low as you took longer than expected! I hope that this feedback bring you awareness and consideration!
8/20/2025
Ramon G. VERIFIED CUSTOMER
Quick and easy service
8/20/2025
Carlos M. VERIFIED CUSTOMER
Nicole was very attentive and professional. I will definitely be returning.
8/20/2025
Elizabeth U. VERIFIED CUSTOMER
She was excellent service, explained service. Thankfully they replaced my battery
8/20/2025
Sharon M. VERIFIED CUSTOMER
Great customer service! Honorable people. Fast servicing! Thank you
8/20/2025
Rosa V. VERIFIED CUSTOMER
very quick and communicative
8/20/2025
Jesus V. VERIFIED CUSTOMER
Valerie did a great job in answering my questions and was very helpful with a mix up that happened not related to her task but she handled it professionally!
8/19/2025
Miguel H. VERIFIED CUSTOMER
Barry good service
8/19/2025
Philip R. VERIFIED CUSTOMER
Great job as always.
8/19/2025
Craig B. VERIFIED CUSTOMER
The Service was very professional, more importantly demonstrated integrity and ethics with me on the needs of my vehicle.
Craig B
8/19/2025
Jairo T. VERIFIED CUSTOMER
Diego was very kind and polite
Thanks
8/19/2025
Sam V. VERIFIED CUSTOMER
Our experience with the service department was seamless as usual. From the time we check in to the service, Anthony Sanchez kept us informed on the status. He provides excellent customer service every time.
We also had our vehicle appraised and interacted with Rudy from the sales team who spent time talking to us to understand our needs. He showed us the models we were interested and answered further questions. Excellent customer aervice.
8/18/2025
Alfonso P. VERIFIED CUSTOMER
Great service
8/18/2025
Howard R. VERIFIED CUSTOMER
Excellent service from Anthony !!
8/18/2025
Erick M. VERIFIED CUSTOMER
Javier was great took the time to over my options and made recommendations based on my needs
8/18/2025
Amanda D. VERIFIED CUSTOMER
The service I received at Norm Reeves was outstanding and Adrian is a true assets to the company. Keep up the great work!
8/18/2025
Edmund L. VERIFIED CUSTOMER
I am the customer of Honda Norm reeves for 15 years, Always received excellent service from Joseph Huynh. He is very helpful and friendly. He adjusts my needs and great follow up.
Rgds
Edmund
8/18/2025
Benjamin L. VERIFIED CUSTOMER
Excellent customer service and attention to detail. Felt very comfortable and the car service did not take long at all despite the packed garages and everyone hustling around.
8/18/2025
Sandra D. VERIFIED CUSTOMER
Nicole Cabrera, assisted me throughout the process. She was professional and courteous. She made the process smooth and kept me updated. I appreciate her customer service! Look forward to my next service. Thank you Nicole!
8/18/2025
Eric R. VERIFIED CUSTOMER
My service advisor was helpful, despite the fact that one of the techs got my seat dirty. There was a black stain left on my seat.