The service writer was above and beyond. Excellent service
4/26/2023
Denise P. VERIFIED CUSTOMER
Went for an oil change. Instead of waiting, they offered a ride back home then called later with info that a ride was coming back so I could pick up my car. Really appreciated that!
4/25/2023
Robert C. VERIFIED CUSTOMER
Professional
4/25/2023
Sid M. VERIFIED CUSTOMER
Ms. Farris is an outstanding representative of MKB. She provides great communication and follow up regarding the vehicle and ALWAYS has a positive attitude. Watching her interact with her customers, she treats them all as friends! Ms. Farris sets a high bar for others to try to achieve.
4/24/2023
Arno K. VERIFIED CUSTOMER
Paul was professional, courteous and witty fun to work with.A definite keeper.
4/24/2023
Cheryl J. VERIFIED CUSTOMER
Kathleen is the best at making you feel welcomed and all the car needs were met????
4/23/2023
Ouida T. VERIFIED CUSTOMER
Kathleen, kept me updated during the service on my car and also applied the discounts for my 60,000 mile service.
4/23/2023
Tony C. VERIFIED CUSTOMER
Sean was great. He always provides great service.
4/23/2023
Mark M. VERIFIED CUSTOMER
I'm glad to have Alicia as my service advisor
4/22/2023
Matthew S. VERIFIED CUSTOMER
Oscar was awesome
4/22/2023
Courtney B. VERIFIED CUSTOMER
Oil and grease left in the interior of the car by the service workers
4/22/2023
Omar R. VERIFIED CUSTOMER
I was told by the representative the $195 diagnostic fee was due because they couldn't replicate the issue that I had with my vehicle. He also said that it was a GM policy. I called 2 other GM dealer and according to them that is not the case.
4/22/2023
Cheryl M. VERIFIED CUSTOMER
Definitely the best service i've ever had. It was a pleasure working with Paul. He kept me up to date on everything that was going on with the car. I wish all companies had such great service. Thank you so much.
Cheryl M
4/21/2023
Maria G. VERIFIED CUSTOMER
Always a great customer service experience.
4/21/2023
Kaitlin M. VERIFIED CUSTOMER
I will not be coming back to Marvin k brown after this experience. From start to finish, there was poor communication. Chris is a nice guy, but the systems in place seem pretty dysfunctional and lead to poor outcomes. When I was checking my car in, another service provider was very upset with and complaining about the workplace and threatening to quit. All around, it was a bad experience.
4/21/2023
Brad S. VERIFIED CUSTOMER
I did not get my free oil change because it expired two months ago. There wasn’t any notice of that.
I was promised a hand wash and that did I not happen. Someone had got mud on the floor boards and had kicked the door panel with the same muddy foot.
This is a 2002 Blackwing with 4000 miles on it that lives in my garage.
Paid $125,000 for it
Not a happy customer.
4/21/2023
Paul C. VERIFIED CUSTOMER
Great service and it was done in a timely manner .. although the complementary car wash was half done. The rear of the car want washed at all. I had to re do the car wash. I hope next time the other half of the vehicle will be washed
4/21/2023
Richard A. VERIFIED CUSTOMER
It was great working with Oscar. He does an outstanding job in customer service.
4/21/2023
Nancy A. VERIFIED CUSTOMER
Time much longer than estimated and. I was not kept updated