Jared was very communicative and thorough about my questions and concerns by answering specs, and providing additional routes of solutions if the same problem persist.
Other team members were also helpful and did not have a demeanor of “...it’s not my customer so I am not going to help...” and I appreciate that. I didn’t get the technician name but Oscar and the other team member was super helpful in trying to assist.
2/28/2021
JACK L. VERIFIED CUSTOMER
Kevin gas always been great
2/27/2021
Joe H. VERIFIED CUSTOMER
Kevin worked hard to get our car repaired correctly for us.
2/27/2021
MARILYN B. VERIFIED CUSTOMER
Kevin is a super person who goes out of his way to accommodate and is also very knowledgeable. He’s a real asset to Marvin K Brown!
2/27/2021
Martha C. VERIFIED CUSTOMER
Muy amable y muy atento
2/27/2021
James B. VERIFIED CUSTOMER
Kevin is the best
2/27/2021
Tiffany A. VERIFIED CUSTOMER
Really great service. Thank you so much!
2/26/2021
TIM T. VERIFIED CUSTOMER
The service by Lewis was excellent. The wait for service was rediculous. Lewis we stepped in after I had waited for 3/4 of an hour just to start the process. Every other vehicle which was waiting for service, 6 to 8 before me, and close to 12 after me was served before me. I was furious. I was also grateful that Lewis intervened.
2/26/2021
Sean M. VERIFIED CUSTOMER
No comments are good comments
2/26/2021
Willie H. VERIFIED CUSTOMER
Sean is always a professional, and great person as well. We are going to miss his honesty, consistent follow up, and always letting you know what’s going on with your vehicle. He truly is one of the best and his job... Thanks Sean
2/26/2021
DEBORAH L. VERIFIED CUSTOMER
There was dome damage done on my pannel located on the side of the glove compartment. Also alot of black fingerprints left on the glove compartment.
2/25/2021
Tony G. VERIFIED CUSTOMER
I wasn’t satisfied with the service and I would like to speak to someone about my unsatisfactory experience. Please call me at ****-****-xxxx at your earliest convenience.
2/25/2021
M L. VERIFIED CUSTOMER
Very nice, very helpful gentleman.
2/25/2021
DAVID J. VERIFIED CUSTOMER
I pulled my truck from service due to the lack of response from Jared and timeliness of service. I spent over 30 minutes on a phone call with lady who worked there trying get a status on my truck, she was not able to get an answer. She even seems frustrated with the process. After 4 hours after my 915 appointment, I was finally informed that my truck may not be looked at that day. There is very little chance that I will ever return to your shop. I would be willing to discuss on the phone if you want more detail.
2/25/2021
Patrick O. VERIFIED CUSTOMER
Satisfied with advisor. Not satisfied with the process. Last two times I have made an appointment via the Cadillac app for MKB, I was not on the schedule and regular internet site prevents internet appointment. Calling adviser is hit or miss. Service at MKB is good on some occasions but not so good on others. If you can make an appointment online, it should be just the same as on the phone or in person. Internet appointments need a lot of attention in the future.
2/25/2021
Frank W. VERIFIED CUSTOMER
Concerned about the customers
2/24/2021
MATT W. VERIFIED CUSTOMER
Great care of the truck. They did a great job. However, not to seem rude, but I got a Truck from MKB for the space and comfort, but they put me in a tiny Buick without any of the comforts of the Denali I had being repaired. I noticed they had nicer loaner vehicles that would have been more comfortable. It was annoying to have to drive this thing while my truck was being worked on for 10 days.
2/24/2021
Denelle B. VERIFIED CUSTOMER
Jared was courteous and professional and was very detailed in giving me what was needed and being done on my car
2/24/2021
C H. VERIFIED CUSTOMER
Kevin Knapper is the B E S T!!!
2/24/2021
Scott D. VERIFIED CUSTOMER
Great service, as always. I appreciate your professionalism and that you do not ever oversell services.
Thank you!