Car breakdowns are never easy in many ways. Sean, through Marvin k Brown Cadillac, offered solutions to make things easier such as a loaner car. Not only that, I feel confident the job was done completely and accurately. Thank you for a a job well done!
3/13/2021
TYRONE A. VERIFIED CUSTOMER
You're Welcome
3/13/2021
MARIA R. VERIFIED CUSTOMER
Excelente
3/13/2021
Lana R. VERIFIED CUSTOMER
We have the pre-paid car care program. Service tech did not know this. The bill was corrected but did not get a car wash as part of the service.
3/13/2021
Ann M. VERIFIED CUSTOMER
We were not driving around his car during the pandemic. When we went in to get an oil change, they we trying to Jack up the price. Typically dealerships aren’t open about their coverage. My BMW was a fabulous dealership and their warranty covered everything. I like the car but not the lying. Never will I buy from you again. I’ll go back to BMW.
3/13/2021
Jim A. VERIFIED CUSTOMER
Great experience, explanation of recommended service, professional operation
3/13/2021
Kathryn G. VERIFIED CUSTOMER
Problems not resolved. A/C - heater control panel still flickering on and off. This results in me having to make another trip and arrange for alternative transportation to and from work.
I was told all issues were resolved.
3/13/2021
Sherri K. VERIFIED CUSTOMER
I also appreciate how slick the Lyft service is that you’ve partnered with.
3/13/2021
Frank W. VERIFIED CUSTOMER
I was satisfied, thank you
3/13/2021
Mirna D. VERIFIED CUSTOMER
I received a very thoughtful and caring service. And while she went to lunch, the young man covering for her was just as helpful.
3/13/2021
MARK W. VERIFIED CUSTOMER
Jared is the man.
3/13/2021
Todd B. VERIFIED CUSTOMER
I am totally satisfied with the entire service process from reservation, check in, quality of work, reasonable pricing, and attention to detail. I will be back.
3/12/2021
Michael E. VERIFIED CUSTOMER
Been bringing my cars here close to 20 years. Only place I take em. Kevin kneeler is awesome. Can’t wait for the hummers to come out.
3/12/2021
Sandy J. VERIFIED CUSTOMER
Thank you, Jared for always taking such good care of my truck and providing excellent customer service.
3/12/2021
Jonathan M. VERIFIED CUSTOMER
Jared has been my service agent on more than one occasion and I feel completely comfortable working with him. His professionalism, transparency and overall conduct reflect greatly on the dealership which is vary rare as most people are hesitant to go to dealer service centers out of fear of hyper inflated service methods and cost.
My family and I have a great deal invested in our Cadillac and ensuring that it is properly maintained is of high importance to us. Having said that, a service professional like Jared makes us want to return to the dealership because we know are family vehicles in good hands.