LARRY RAMOS, OSCAR MONROY AND JARED JONSSON
ARE TOP NOTCH.
7/10/2021
Sabrina M. VERIFIED CUSTOMER
Luis was very professional and took care of my needs promptly.
7/10/2021
Jaime B. VERIFIED CUSTOMER
Lack of communication/no communication from service Rep Robert Congdon
Portal link provided another customer information invoice
Extensive turn around time (1 week and 1 day)
I have been doing business with Marvin K Brown since 2006. I have always received excellent and efficient service until now.
Overall rating between 1 - 5 is 1
7/10/2021
Jose C. VERIFIED CUSTOMER
Excellent service!
7/10/2021
JOSEPH R. VERIFIED CUSTOMER
As always, Luis took care of all my needs properly, professionally and in a timely manner allowable. Thank you Luis.
7/10/2021
Rickie H. VERIFIED CUSTOMER
I have a great Service Rep, very friendly,
professional, and efficient. Thank You.
7/10/2021
MICHAEL L. VERIFIED CUSTOMER
My service writer was exceptional. He kept me upto date on the repairs for my vehicle. He was honest and showed concern and valued my time. Thank you
7/10/2021
Ivan J. VERIFIED CUSTOMER
Your Professional is appreciated.
7/9/2021
DON H. VERIFIED CUSTOMER
Oscar was very professional and knowledgeable. A1 SERVICE!
7/9/2021
Joseph S. VERIFIED CUSTOMER
Numerous things. First, when we arrived for appt, we were told that they would have to keep our vehicle thru the weekend. This was on a Weds! We needed oil change, battery (due to various codes coming up) and a recall item attended to. Then we were shown that a tire had worn tread and should be replaced. We were originally going to go with discount tire for the replacement. Our advisor told us that Marvin K Brown would provide an alignment at no charge if we purchased tires through them. We then agreed to have two tires replaced but were charged for the alignment. Our advisor said he told us of the charge during a very confusing text exchange.We were charged and feel that the advisor did not stand by his original claim. In order to get our vehicle back in 24 hours, they could not read any codes that could possibly need attention on our vehicle and we also did not have the recall item taken care of as well. This is not the first time we’ve had an issue with this dealership. At this point, we will take our business to another Cadillac dealership
7/9/2021
Arnoldo F. VERIFIED CUSTOMER
Kevin Knepper is and has always been the best service person at MKB.
7/9/2021
Richard M. VERIFIED CUSTOMER
Jared was exceptional.
Mr. Goodwrench for sure!
7/9/2021
Lawrence J. VERIFIED CUSTOMER
It should never take 4 days for a oil change and replace 6 tires and a alignment. I can't support you guys.
I won't be back. Good luck.
7/9/2021
TROY O. VERIFIED CUSTOMER
Nice and friendly. Luis answered my concerns. I give him 5 ?????
7/9/2021
Wesley C. VERIFIED CUSTOMER
Very good
7/8/2021
Anna S. VERIFIED CUSTOMER
Robert Congdon provided an outstanding customer service! My initial appointment was scheduled over the phone for Friday late morning. When I arrived Robert explained to me that because Friday is the busiest day my car wouldn't be serviced until the following week. Of course I was not happy about that. When the operator offered me this appointment I was expecting the work being done on the same day. I was frustrated that I
rearranged my busy day for nothing. Robert was very understanding. He scheduled another appointment for me for the following week and said that he will make sure I will be taken care of. He held his word! My car was serviced in a timely manner. Robert stayed in touch with me throughout the whole process to keep me updated. The whole process was easy and seamless. I would like to thank Robert the the outstanding job he did assisting me.
7/8/2021
Bonny F. VERIFIED CUSTOMER
Awesome service will definitely come back Robert Congdon was great ???????? Congratulations
7/8/2021
Jose C. VERIFIED CUSTOMER
Good
7/8/2021
Kelly B. VERIFIED CUSTOMER
Sean was super helpful and got me back to work as he quoted an estimated time. I really appreciated the costumer service.