Kevin is an excellent service advisor! Everything always goes right and smooth with him. Love working with him! Would recommend him to anyone!
7/24/2021
Robert V. VERIFIED CUSTOMER
A reasonable wait when we have an appointment is expected. A wait of over 25 minutes in the service lane; an additional 150 minutes for an oil change was not expected.
We appreciate the brake inspection and four wheel rotation, but when the car is clean upon entry, and the technicians hand prints are prominent on all four wheels upon exit I wonder about the dedication to excellence.
I also purchased “prepaid maintenance”. On each service visit there seems to be uncertainty as to what is covered. I NEED clarification before my next visit.
Thank you
7/24/2021
Adan A. VERIFIED CUSTOMER
Hi is very helpful
7/23/2021
Dain D. VERIFIED CUSTOMER
Made appointment and took all day-
Mention of car wash when scheduling oil change, but disappointed when floors not vacuumed and wheels not wiped-
Sean was great to talk with.
7/23/2021
PABLO N. VERIFIED CUSTOMER
Oscar was very professional, respectful. At leaving your service department I felt very comfortable and satisfied with the service Marvin K Brown provided and did to my vehicle.
7/23/2021
Lorena R. VERIFIED CUSTOMER
I just wish it didn't take so long
7/23/2021
John L. VERIFIED CUSTOMER
None at this time
7/23/2021
Kevin M. VERIFIED CUSTOMER
Work was performed in a timely manner. Services were explained in detail. I’m pleased with the work and will continue to have my truck serviced by MKB.
Thank you.
7/23/2021
Jacquelyn F. VERIFIED CUSTOMER
Thank you all again for the outstanding service provided by Erique(Eric). He assisted me when Kevin K, was unavailable. Thank you to Kevin for keeping me abreast on the findings of my Cadillac CT6 (Diamond).
7/23/2021
ENRIQUE V. VERIFIED CUSTOMER
Robert Congdon has a great attitude y tries to help and get the job done right.
His work is greatly appreciated!
7/22/2021
Cheryl J. VERIFIED CUSTOMER
I love Oscar !! Great person, But very disappointment that I had to get another Q for my car. I just replaced it in 2019 and it went out already warranty only one year that’s a rip off. Very very disappointment in the manufacture. But Oscar is the best
7/22/2021
Kathleen C. VERIFIED CUSTOMER
Kevin & Greg are the BEST OF THE BEST .. Experience, Customer Service, EXEMPLARY ..THEY ARE THE REASON I KEEP COMING BACK TO MARVIN K THEY ARE THE BEST. THANK U ALL & GOD BLESS
7/22/2021
Walid A. VERIFIED CUSTOMER
Best service
7/22/2021
Antonio D. VERIFIED CUSTOMER
Great job!!!
7/22/2021
Jennifer O. VERIFIED CUSTOMER
Oscar was very accommodating and knew I couldn’t wait too long. I appreciated him doing everything he could to get me in and out since I was waiting with my two kids.
7/22/2021
HANNA Z. VERIFIED CUSTOMER
Oscar is responsive and helpful. Good experience!
7/22/2021
JOHN L. VERIFIED CUSTOMER
None at this time
7/21/2021
ERNEST G. VERIFIED CUSTOMER
Robert Condon is the absolute best
7/21/2021
CRAIG E. VERIFIED CUSTOMER
Excellent-
Sean went out of his way to be helpful and it was very much appreciated!