I was very pleased, everyone was very helpful and polite. Thank you ????
7/18/2025
Jonathan D. VERIFIED CUSTOMER
Michael was great, and somebody gave my car a really great wash!
7/18/2025
Daniel J. VERIFIED CUSTOMER
Michael was welcoming and thoroughly explained the maintenance process. My questions about recommended service from the multipoint inspection were answered promptly. Communications kept me apprised off the status of my vehicle, Work was completed an hour earlier than expected. Thanks for another great Rapids Honda experience!
7/18/2025
Amanda D. VERIFIED CUSTOMER
Everything was great and quick!
7/18/2025
Roger L. VERIFIED CUSTOMER
I don't believe they did my diamond fusion and auto butler. It took them 10 minutes to wash my car by hand ( the wash was down). In the past they have always told me that it takes hours to do it right. I think my service rep was trying to get rid of me.
7/18/2025
Duane D. VERIFIED CUSTOMER
Alles ok. Danke.
7/18/2025
Walter F. VERIFIED CUSTOMER
Shawn my service advisor said I couldn't use a credit card for service. Shawn said it would be an extra 3% if I used a credit card for a $7700 charge. I have used credit cards for service before and this is different? Why?
7/18/2025
Laura J. VERIFIED CUSTOMER
I was very happy the oil change was so quick. It was also nice with the rising prices that I had a coupon to use to help lower the cost.
7/17/2025
James H. VERIFIED CUSTOMER
First rate service as always. Love the dealership. Thank you.
7/17/2025
Mary J. VERIFIED CUSTOMER
Nice guy
7/17/2025
Jessi W. VERIFIED CUSTOMER
Michael was attentive and informational and did a great job! Thank you for awesome customer service.
7/17/2025
Rebecca T. VERIFIED CUSTOMER
Nice person to work with.
7/17/2025
Hunter M. VERIFIED CUSTOMER
10
7/17/2025
Nathan W. VERIFIED CUSTOMER
The keys were not left with the cashier so we had to dig around for them. I got a false closure text, so I was on my way to pick up the vehicle when I learned it was not finished. The original estimate was $325, I ended up paying $1880. Overall, not a particularly pleasant experience.
7/17/2025
Lanardius P. VERIFIED CUSTOMER
Drew is upright and outstanding advisor. He is beyond helpful and thorough in speech.
However, I would like to point out that the advisor who sits to the left of Matthew, language is inappropriate. I can’t remember the cuss word he used when I initially brought my vehicle in to be checked in by Matt, however, regardless of his frustration there was no justifiable reason for him to use the kind of language in your service department. Whether you are an employee or customer that language is madd inappropriate, and no one deserves to have to that, especially if my children were with me. I’m not sure if this kind of behavior is written in the employee handbook but it should revisited, and people need to be held accountable by it. One way to keep customers like me away is to be dishonest and use foul language.
7/17/2025
James S. VERIFIED CUSTOMER
Chad is the best!
7/17/2025
Jim G. VERIFIED CUSTOMER
Professional and courteous
7/17/2025
Robert H. VERIFIED CUSTOMER
Chad does a great job. He fully explains the service to be performed up front, keeps me informed throughout the process and provides sound recommendations to keep my car running.