I received great service today! Quick and efficient!
2/3/2026
Kalid A. VERIFIED CUSTOMER
Not now
2/3/2026
Donna F. VERIFIED CUSTOMER
Good job
2/3/2026
Daniel E. VERIFIED CUSTOMER
I took the car in to have the vent and defrost situation repaired. They had to order the part, which took a few days and when I got the car back the problem was not resolved. Little to no air flow out the vents. This is the second time I have brought the car to Rapids Honda to get repaired and the second time I have to take it back to fix what wasn’t resolved
2/2/2026
Riley T. VERIFIED CUSTOMER
Does a good job, is up front and polite.
2/1/2026
Mary N. VERIFIED CUSTOMER
The auto butler could have been done better. It was done sloppy this time. Otherwise, everything else was done right. Thanks!’
2/1/2026
Richard S. VERIFIED CUSTOMER
I thought with the auto butler I should have gotten better wash on my car on back tailgate had salt and dirt on it also back window also I thought the inside got cleaned ? I was there for 31/2 hours I just think it could have been done a better specially if you’re putting on a protectant sealant.
2/1/2026
Abby G. VERIFIED CUSTOMER
Great service
1/31/2026
Cheryl S. VERIFIED CUSTOMER
Quick turn around - helpful on site reps. Great job cleaning and maintenance work.
1/31/2026
Viengthong G. VERIFIED CUSTOMER
Excellent service I was in and out under 45 minutes.
1/31/2026
John Z. VERIFIED CUSTOMER
I want to tell you that your service rep that worked with me, his name escapes me was OUTSTANDING and went above and beyond and very greatly appreciated...... TY
1/30/2026
Susan P. VERIFIED CUSTOMER
I appreciate his communication with me regarding the progress of service on my vehicle.
1/30/2026
Richard B. VERIFIED CUSTOMER
The servicing of my vehicle was fine, but the checkout needs improvement. When my car was done, they drove it into the covered entrance area where it sat for 20 minutes. I assumed it was waiting to be washed, but I finally lost patience and interrupted my service rep, who was too busy on the phone the whole time dealing with a warranty issue for a customer, to notice the backup of finished jobs waiting to go out to people like me. He should have gotten a supervisor involved with the warranty call or asked other service reps to handle his backed up paperwork in my opinion. Only after I asked if the car wash was down, did I realize he was wasting my time, and asked that he get my car back to me asap. Only then did he find a way to do that and I was not happy. Hopefully, feedback like this will lead to improving the checkout process. There was no shortage of service reps, just not working together to notice/handle each other’s backup issues that slow down the whole department.
1/30/2026
Rex J. VERIFIED CUSTOMER
Drew was great and made an exception to make a technician available to program a key on short notice for me. I thought I was going to have to drop the car off but the service department, with Drew's help, got me in right away. I appreciate that very much!
1/29/2026
Sarah J. VERIFIED CUSTOMER
I hope this note finds you well. I wanted to take a moment to express my sincere gratitude for the excellent work you did on my vehicle. The rust proofing and tint look fantastic, and I truly appreciate the professionalism and attention to detail that you demonstrated throughout the process.
Additionally, thank you for your kindness in reaching out to let me know when my car was ready for pickup. Your communication made the entire experience seamless and enjoyable.
I look forward to recommending your services to others and will certainly return for any future needs.
1/29/2026
Nancy P. VERIFIED CUSTOMER
Very responsive. Kept me informed and explained everything well